Tag: financial aid

Teri Alexander, Director, Learning Environments, Libraries

“Teri works 24-7 to ensure that students, faculty and library staff enjoy a safe, secure library. If there is an emergency, say, a broken water pipe, Teri is Johnny-on-the-spot with help to handle it. Also, she is a true team player and promotes camaraderie among library staff.”  – Anonymous 

Elizabeth Milam, Director of the Office of Student Financial Aid | Jennifer Williams, Associate Director of the Office of Student Financial Aid

“Congratulations to Elizabeth Milam and Jennifer Williams on their recent designation as a nationally recognized Certified Financial Aid Administrator®. This certification is a prestigious accomplishment highlighting their extensive knowledge in their profession, and we are honored to celebrate their dedication and support of students throughout the financial aid process. During a turbulent year with the rollout of FAFSA Simplification, we could not be more grateful to have the expertise of both Elizabeth and Jennifer.” – Division of Enrollment Management

John Kozlowski, Administrative Project Manager, Procurement and Business Services

“John knocked it out of the park while assiting us in reviewing and revising the approval workflow in BuyWays. We gave him an outline of how we would like it to work and he made it happen! We now have a working template to request any future updates as needed.” – Anonymous

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By David Seguine, Class of 2018

Clemson’s financial aid department gained a new director, but she is no rookie to how the department operates.

Elizabeth Milam, who was the department’s senior associate director, assumed her new role during the summer. The longtime administrator has held multiple positions in financial aid, so she knows the ropes.

“I’ve been at Clemson for more than 30 years, most of them in the financial aid department,” Milam said. “I started as a counselor, and progressed all the way to director.”

The new director has big plans for her position and department. These goals range from enhancing usability and accessibility to the existing IROAR system, to beefing up IROAR’s security and meeting financial aid’s compliance standards. Milam knows that certain added security measures might be frustrating for parents, but it is necessary to protect students’ personal information and identity.

Milam also has plans for her employees in the financial aid department.

“My staff pours their hearts into their work,” Milam said. “My goal is to make sure they understand what a vital role they fulfill and that they are deeply appreciated, even through the tough decisions.”

Milam said that working in financial aid can be challenging, as employees must work with families in financial crisis with limited resources trying to figure out how they can afford a college education. Sometimes her employees must make tough decisions, as students may not qualify for the funds they need and deny incoming students crucial funds.

The financial aid director knows there are challenges ahead that come with the territory of a growing campus, but she is ready to adapt and meet these challenges head on. In the last five years alone, Milam said the number of undergraduate students with financial need has risen by approximately 1,000. She knows the financial aid department must evolve to meet the needs of a larger student body, but they cannot afford to lose the personal touch that has become synonymous with Clemson.

“I think it is important to understand Clemson’s legacies, processes, strengths and flaws,” Milam said about her plans for the department. “We want to improve, evolve, and become more inclusive, while honoring our traditions and maintaining our unique qualities.”