Tiger GPS: Government and Public Service Blog

HOW DO WE KNOW WHAT WOULD HAVE WORKED? (part of the COVID-19 RESPONSE series) by Mary Edwards

How do you know you’re making the right decisions when you’re dealing with something no one in the last 100 years has ever had to deal with? At the federal level, the response to COVID-19 has been reactionary and there’s a lot of woulda, coulda, shoulda going on right now from the public. Reports have stated that employees of the pandemic branch of the CDC abruptly resigned in 2018. Their positions were never refilled. With no specific group to handle the situation, President Trump appointed a task force in January to develop a U.S. response to the potential crisis. In February, the president named Vice President Mike Pence to head the group, which has since been providing regular updates to the public on policy decisions and other actions regarding the outbreak.

How do we know what would have worked? A lock down on all out of the country travel right from the start? A mandatory 15 day lockdown? I can’t even imagine our country succeeding at a stay-at-home ordinance. Some of us have to go to work. We have friends who are working in hospitals who could possibly bring the virus home to their loved ones who in turn could take it to work at their City Hall. We’re still going to grocery stores for essential needs and getting gas to get to where we need to go. How do we really know where we got the virus in the first place?  We know the first confirmed reported case was identified in China in December 2019. The first confirmed case outside China was reported on January 20, 2020, in Japan, Thailand, and South Korea. The first case in the United States was identified in Washington state on January 21. But these are all confirmed reported cases. We don’t know if the U.S. had a case before January 21. Is it possible? Yes. The Centers for Disease Control and Prevention (CDC) started to push basic precautions such as hand-washing and cleaning frequently touched surfaces. On March 11, the World Health Organization (WHO) declared the outbreak a pandemic. It seems like social distancing is widely seen as the best available means to “flatten the curve” of the pandemic, a phrase that epidemiologists use to describe slowing down the spread of infection. This approach can save lives by keeping local health care systems from being overwhelmed.

I believe South Carolina Governor Henry McMaster is doing the best he can at responding to COVID-19. He’s doing everything he can to keep groups from forming while avoiding a mandatory stay-at-home ordinance. I was a bartender for years and I feel for the servers out there who are out of a job right now, but the decision to close restaurants was the most obvious one since that’s the business where germs are spread the most. I’m not a parent and I don’t have much knowledge about working with kids but closing the schools made sense in protecting kids and their families. With schools, restaurants, and businesses closed, the only thing to really do when the weather is nice is to go to the pool or the beach. I believe the governor had no choice but to close our beaches and boat landings because that’s where law enforcement saw the most people over the weekend. It was busy everywhere and people definitely were not social distancing.

At the local level, it looks like municipalities are doing their best to continue operations. I’m grateful to have a job that allows me to work from anywhere and I’m grateful that I was able to pay my rent today. But there’s a lot of people who can’t say the same right now. We were on an economic high just over a month ago. I hope we’re able to get back to where we were and maybe even better.

WHAT EXACTLY IS THE COLOR RED? (part of the COVID-19 RESPONSE series) by Ragan Hall

Over the last 100 years the United States public education system has changed to fit the needs of the citizens. One of the most recent changes which I personally feel will create new policies is how education has been mandated to give as well as receive: online. While homeschooling is not a new concept, it is in the minority of chosen education formats. Now, with the COVID-19 pandemic, it is not an option, but a necessity. Every school across the nation has been forced to close. Every school across the nation has sent their teachers and professors home to do something that many of them have never done before, provide online instruction. In higher education, while there are still more in-seat students than not, this is not a new concept. For those children in Kindergarten, however, this is a fast changing whole new world. Where small children were just beginning to make new friendships at the start of the year, learning new social cues, and what exactly is the color red, the lives of millions of children all of the America have been changed and possibly forever. It is my belief that because of this abrupt necessary change with children of all ages now receiving their education online, that new policies will put in place to allow for this continued format for those that choose it. Parents, students, and the educators have all answered the call to continue work as usual from the comforts of their own homes while protecting each other from further spread of COVID-19. The grading is another story.

News outlets and papers everywhere are reporting that in higher education the call to give either a pass or fail is necessary. Students have even demanded it. Universities and colleges have begun to concede. For elementary, middle and high school the path is not so clear. Schools are sending students to already established online public schools. But, whether they can receive credit for the work is still uncertain. The need for data is clear, but how soon can the data provide a clear picture to help educators map out the next steps? With COVID-19 death tolls rising, no one is even clear if the brick and mortar schools will even be able to open back up next fall. However, even if schools stay closed longer than anticipated, we may find that parents have to go to work before children do, but how can they? I think this will also bring a wave of changes where we may have to look at providing financial welfare benefits to parents that stay home much like what is done in the Netherlands (please note that my source is my “sister” who is from the Netherlands and lives in Rotterdam – she has told me about something that could be called a child benefit – welfare).

It is my belief that many things in our nation will change as result of COVID-19, the most obvious being education, welfare reform, and healthcare. For these changes to not only take place with a permanent option, so must policies be amended and or created.

DUE DILIGENCE IS EXHAUSTING (part of the COVID-19 RESPONSE series) by Susan Reeves

Thinking about COVID-19 and the response the US as a whole has taken, I think politics have played too important a part.  Decisions should be based on the best evidence presented and not on “will this get me elected or re-elected?”  But we see this kind of response from the local levels all the way up.  Each town, locale and even university has to think of the bottom dollar and how this will impact the long term.  Working in the Emergency Operations Center for Clemson University has given me some insight that perhaps others will never see.  The due diligence with each and every decision regarding teaching and the students is exhausting.  No decision is made lightly.

Clemson University has taken extraordinary steps to account for and, help if possible, every student enrolled and all the employees associated with CU. The details that have been taken care of are incredible. I say employees associated because CU is worried about their contractor and outside entities as much as those they directly employ. The care and time spent making sure the messaging is right and available down to how we will feed those students who are left on campus, the process is daunting.

The collaboration and cooperation I have seen over the last month is really what Clemson is about.  Different groups, different responsibilities, completely different mindsets all came together to get the job done and it is still ongoing. The question lingering now is how long this will go on.  Events and activities are being cancelled or re-imagined through the summer.  Will this continue into the fall?  We don’t know right now, but if it does, Clemson will be ready.  Every contingency has been thought of and batted around for solutions.

I do wish the governors of all the states could come to an agreement to work together. I don’t think it does a lot of good to close one state and others are spreading the disease in a neighboring state, perhaps China did it best, closed everything! The US is slowly catching on that it’s real and we have to deal with it. I hope we do.

THE PAST 34 DAYS (part of the COVID-19 RESPONSE series) by Claire Dansz

As I reflect on COVID-19 global pandemic my mind is drawn to the fact that so much has changed in so very little time. The U.S. saw its very first cases of coronavirus on January 21st in Washington State. President Trump responds the following day via Twitter that we have everything under control. The White House Coronavirus Response Task Force was established one week later; we continue to have everything under control (or so we are told). Our first travel bans are issued for China the day after the task force was established. Fast forward five weeks to the first case in California on February 26th of an individual with no known history of travel. The Centers for Disease Control and Prevention (CDC) indicate this is a sign of community spread. President Trump announces the same day that the U.S. is really prepared, citing former President Obama as incompetent with respect to establishing a system that would handle a pandemic however President Trump fired our pandemic response team in 2018. We are where we are because of decisions that have been made.

It was not until March 11th that the World Health Organization declared COVID-19 a pandemic. Two days later, President Trump declared a national emergency in support of responding to the growing numbers of U.S. cases. On March 17th, President Trump under the advisement from the CDC and National Institute of Allergy and Infectious Disease (NIAID), requests that everyone works from home for 14 days and limits social gatherings to no more than 10 people. The U.S. Senate unveiled an economic stimulus package of $1+ trillion two days later and on March 27th President Trump signed a $2.2 trillion emergency spending bill. Up until this point, President Trump had been hopeful to remove the stay-at-home guidance by Easter. On March 29th, however, he extended this period to the end of April. Today, we’re over 1 million cases in the world, with the U.S. exceeding 245,000 confirmed cases and more than 6,000 deaths, or over a 2.4% death rate.

Clemson’s Emergency Operations Center activated in the Watt Family Innovation Center, where I work, the afternoon of February 29th. We’ve remained in an activated state for the past 34 days. As I reflect on the challenges we’ve been through over the last month, I’m really impressed with our University response to COVID-19. We have and continue to make data-informed decisions. We first started with the recall of all of students abroad. As cases began to grow in the U.S., we shifted focus to going online after Spring Break in an effort to extend the time away from campus to prevent our local medical resources from becoming overwhelmed. What other institutions of higher education (IHEs) were doing for their semesters was, and still is, a critical contributor to Clemson’s decision-making process. It is really fun to share that along with another Watt colleague, she and I led IHE data collection for the university with significant focus on the decisions all the ACC and SEC schools were making. We have watched every single White House and SC Governor press conference for the past 34 days. I’ve also been tracking the growth in active cases, deaths, and recovered for the entire U.S. and reporting it in 24-hour and 7-day week trends. These daily data reports are included in the situational report (sitrep) that is distributed to those working on emergency operations and key leadership personnel every weekday. Our actions have always been based on what we think is the next right move to make that reduces risk for the Clemson community. I except that the work is far from over, but I’m so humbled to play a role on a fantastic team leading the University through unprecedented times.

EDUCATION FOR “MAKING THINGS WELL” IN SOUTH CAROLINA by Sandra Chavez

On March 5, 2020, the South Carolina Senate voted to amend the Code of Laws of South Carolina of 1976 and enact S419 “South Carolina Career Opportunity and Access for All Act.” The amendments in the new legislation appear to be driven by the State’s economic interests to retain existing and attract new industry. As reported by the Upstate Business Journal in July 2018,  the region’s increasing proficiency in several subsectors — advanced materials, aerospace, automotive, bioscience, and energy — continues to attract investment and jobs from new and expanding companies. “It’s impossible to overstate the role that manufacturing has played in transforming the economy of both the Upstate and South Carolina as a whole,” said S.C. Secretary of Commerce Bobby Hitt. “With the rise of complex manufacturing, our state and our workforce have built a reputation as a global-brand state — a state that not only makes things but makes them well,” he added. “This reputation continues to attract industry leaders from around the world who now view South Carolina as an industrial powerhouse.”

The antecedent to the achievement of the State’s goal is a high-quality educational system.  The results reflected in the 2019 South Carolina Report Card point to a potential shortage in the pipeline for qualified and highly skilled workers that could adversely impact legislative interests. Only 45.4% and 45.1% of third through eighth grade students, respectively, meet or exceed grade level standards in mathematics and English language arts.  During the same timeframe, only 38.9% of high school graduates demonstrated they were college and career ready. In spite of these results, South Carolina continues to attract global industrial players such as BMW, Michelin, Boeing, Ricoh and Volvo (to name a few), thus increasing the pressure to translate legislation into results.

The new legislation embeds executive and administrative oversight of the State Department of Education. The Senate bill (S419) restructures the Education Oversight Committee and creates a new ‘Zero to Twenty’ committee to provide executive branch oversight of programs targeted to learners in these age groups.  The modifications in S419 – to teacher work days and baseline salary, expansion and alignment of Career Pathways curricula, emphasis on Computer Science, the elimination of social studies state assessment, measures to add literacy reading endorsements for all instructional staff, teacher certification waivers for high performing districts and alternative certification pathways for licensure – respond to some, but not all of the Palmetto Teacher’s Association’s and SC for ED’s agendas and offers only structural answers to a systemic challenge.

This legislation follows previous attempts to reform rather than transform an educational system that to date has failed in its attempts to impact equity and support best practice innovations in student learning, especially for the State’s most disadvantaged students. It will be interesting to observe how the new legislation navigates the underlying interests and agendas of the sub-groups and administer a code of laws that will have real and sustainable impact to achieve the 2030 goal and improve the lives of all students and families in South Carolina.

CANNABIS EQUALITY IN ILLINOIS by Ante Puljic

On January 1, 2020, the use of recreational marijuana became legal in the state of Illinois (410 ILCS 705/ Cannabis Regulation and Tax Act). I am not a big fan of the legalization of marijuana, and no, it’s not for any moral reasons, or the fact I was on the loosing side on the war on drugs. The sole reason being is that I feel as if this law is just a money grab. Rather than figure out how to bring good paying industries back to Illinois, many jobs have left over the years. Illinois law makers figured they’d rather legalize marijuana to collect the tax revenue to fix Illinois financial crisis caused by the law makers and their poor fiscal habits. Regardless of how I feel, recreational marijuana use is legal in Illinois and if the tax revenue keeps flowing, then it will remain a law.

The state of Illinois is unique from other states with legalized recreational cannabis use in that there are provisions in the IL law for equality in the Cannabis Industry, meaning areas of high crime and poverty will get assistance from the state with regards to obtaining distribution licenses, as well as provide low interest loans to qualified applicants who want to get into the industry. The law also provides relief for individuals who have been arrested in the past for minor drug offenses by expunging their records. The legislation covers who is legally allowed to use cannabis and the amounts they can possess. Employers’ rights are covered under the law as well, for example an employer may opt to have a “no drug use policy” and is protected by the law and an employer has the right to terminate employment if an employee violates a work place drug policy. Cultivation centers are regulated form how they are constructed, as well as the product needing to be tested based on state regulations. The law covers how the product is to be taxed and how the money is to be distributed throughout the state.

Over the last 80 years attitudes towards the legalization of marijuana have changed. In 2014, medical use of marijuana became legal followed by the legalization of recreational marijuana in 2020. Given the revenue stream as well as a new industry being created, this law is here to stay although I feel as if more should be done to bring other sources of revenue to the state and not just rely on this source on income.

TO BE OR NOT TO BE A VOLUNTEER by Dillon Ficca

I work at Housing Up, a non-profit affordable housing developer that provides both housing and case management services to over 800 families at risk of or recovering from homelessness in Washington, DC. At 6 of our affordable housing locations we provide a variety of nightly programs that families living in these buildings participate in. I have a dual responsibility of designing those programs and managing volunteers to help run them.

I got an email from a new volunteer who felt like nothing went the way she had expected. Suzanne (not her real name), a well-educated, thoughtful, energetic, woman in her early 50’s, left her first night attending homework helper with frustration. What she expected to be a “classroom” like setting was a lot less structured, and she didn’t receive much gratitude from the kids for simply showing up. I realized that Suzanne’s expectations, and the reality of the situation she was volunteering in, were far apart.

Providing meaningful youth enrichment programs to children in families recovering from an episode of homelessness requires taking into account the many complexities of their life experiences. For many Housing Up residents, stable housing has allowed children to become familiar with a structured routine for the first time in their lives. All too often “routine” previously revolved around disappointment, moving from shelter to shelter, constantly changing schools, and the trauma of not having a place to call home. Homework helper was designed to offer a safe space for children after school while building a positive experience around regularly completing homework. It is not supposed to be a free for all, but it’s not SAT prep either.

I had a conversation about this with Suzanne after her email, and with a new framework in mind, she reaffirmed her commitment by pledging to attend every Monday. The regularity of coming every week created trust with the children. Many of the kids in homework helper had trouble pronouncing Suzanne’s name, often referring to her as “Shazam”. Instead of correcting them, she ran with it. Not only did kids think this was funny, but they began to appreciate her attendance more each week.

Now every Monday kids look forward to seeing “Shazam,” listen to her instruction, and make significant progress on their school work. Shaping Suzanne’s understanding of the context homework helper was designed around helped better frame her expectations. This has enabled her to foster greater bonds with the children, which has made a meaningful impact on both the children’s lives and the success of the program.

What I’ve learned about the volunteers who come to work with Housing Up families is that they often do not initially take into account the intricacies involved with recovering from homelessness. Being able to convey a framework for insight into the lives of our families and how we design programming for them has been crucial in shaping volunteer expectations. By doing so, volunteers discover new approaches and strategies to improve their own experience, which in turn, improves the overall success of our programs.

ON BUTTERCUPS AND FREE COLLEGE by Amanda Hawkins

2020 Presidential Candidates continue to call for free college tuition, in at least some circumstances. Public schooling is free from K-5 to grade 12. Some suggest that public colleges and universities should also be free. I disagree, higher education is a privilege not a right. Just like having a driver’s license, it is a privilege. I agree that everyone should have the opportunity to go to college, but that is where scholarship and grants come into play. The American tax payers cannot afford to send anyone who wants to go to college for free. We already pay enough in taxes as it is right now. After you graduate, you get a job and then guess what, now you are paying for all of these people to go to college on your hard-earned money. Next, if you flood the college system with hundreds of thousands of new students, you devalue the degrees. Now everyone can have the same education as you. How are you going to be marketable for a job when you have the same degree as everyone else that is applying for the same position? You can only go so high in the education system.

I say all of this to let people know that if you want something in life you have to go and get it. Nothing is free in this world. Everything comes with a price. So when people are complaining that college is too expensive and they can’t afford to go to school, I agree, but in order to get ahead in life you have to make sacrifices.

There are many solutions to going to college for free or for a reduced price. You can apply for scholarships and grants. However, many of these need to be revised. College tuition has risen so much over the past 10 years, now scholarship and grant processes need to catch up with the times. You can work for a company that offers college reimbursements. Many employers will help pay for your college tuition if you just ask. Then, there is the military. They truly offer free college tuition, but just like everything else in life, it’s not really free. You have to serve our county in order to come out with a college degree. So the moral of the story is if you want a college degree, “suck it up buttercup” – you have to pay for it just like everyone else.

MAKING WATER by Andrew Hayes

In mid-September of 2019, I returned from the Bahamas after helping with the early disaster relief efforts on the ground in Abaco, where the eyewall of Hurricane Dorian passed through the area with record-level winds and storm surge. Our team was able to make over 1,000 gallons of drinking water and nearly 5,000 gallons of clean water for hygiene and sanitation for a community of Marsh Harbour residents that lost almost everything they owned.

When we arrived, there were almost 250 people in a shelter set up at the local primary school that had not had access to clean water in several days. We were able to purify fresh water that was stored in a cistern located in a utility building next to the school, meeting an urgent need for those in the shelter and in the surrounding community. Over the days we were there, the population in the shelter dropped nearly to zero, but the people in the surrounding neighborhoods started coming to get water from us.

I can truly say that I have never seen such widespread destruction in all my life. The entire town of Marsh Harbour was destroyed along with other communities on Abaco. While some better-constructed structures were still standing, none escaped without at least some damage. Electric utility poles were snapped. At the town’s water treatment plant, one of the large water storage tanks was shifted off its foundation while the other had its top ripped off. The trees that were still standing were stripped of their greenery. Water made it all the way into the second stories of most houses during the storm. Cars, boats, and debris were transported by the high waters and deposited in places where they didn’t belong. Several poorer communities (primarily consisting of Haitian immigrants) where the houses were not necessarily built to withstand even moderate hurricanes were wiped completely off the map. The extent of the loss of human life will likely never be fully known. Bodies were still being recovered as I was departing.

Most people had a story involving the personal loss of a family member or friend. The most extreme case I encountered involved a pair of brothers (around ages 15 and 13) who had lost their father in the storm. Their mother was no longer around, either. They were trying to decide whether to evacuate with at least one younger sibling to Nassau (the capital city, located on another island about 100 miles to the south) or to stay in their home. While the answer seemed obvious to me, the shock of the situation, the uncertainties surrounding evacuation, and the boys’ relative lack of life experience all conspired against them to create confusion and doubt. I spent some time talking with them, encouraging them to consider their younger brothers’ and/or sisters’ health and safety. At the end of our discussion, they seemed convinced that evacuation was the right answer, but I was unable to confirm whether they made it out or not. I did not see them return to our water point before I departed.

Despite all the misery and suffering, I also encountered a number of stories of strength and resilience. People were generally helping one another in whatever ways they could. They talked about rebuilding and were hopeful for the future – even in the face of the total destruction of their community.

The trip was a swirled mix of contradictory feelings. It was heart-breaking and inspiring. Emotionally draining but spiritually filling. Exhausting and energizing, all at the same time. I am glad to be home, but I ache to be back there again, knowing that these wonderful people have a long road ahead of them in order to get their lives back to normal. Please don’t forget them as they will need continued prayers and support in order to rebuild and restore their communities.

Photos and videos documenting some of my experiences and in Marsh Harbour as well as links to selected outside resources with additional information about Hurricane Dorian’s destruction in the Bahamas can be found online at https://sites.google.com/view/marsh-harbour/home.

IT TAKES A VILLAGE, BUT WHO IS RESPONSIBLE? by William Stokes

April 9th, 2019, was like any other day at work. I logged in to my computer, checked my email, and did my supplement reports to criminal investigations. I also used my personal computer to register for Fall 2019 semester as I continue to pursue a master’s degree. There were no warning signs of what tomorrow would bring.

The following morning, I looked at my work cell phone and noticed that I hadn’t received a work email since about 3 am. I just figured it was a slow night and didn’t think much of it. At 8 am, I walked into the Greenville, NC, Police Department and saw a paper note taped to the door stating: “Do not use/turn on computers! Virus city wide!” It would seem that fate had a sense of irony as I was at the time studying cybersecurity in my homeland security class. An interesting question posed in the course was “who is responsible for cybersecurity?”

My first thought was this security breakdown was the fault of the information technology (IT) department. How could the subject matter experts not keep our computers secure from outside threats? It should be as simple as “Googling” the answer. Then I realized that I couldn’t even “Google” the answer myself or email them to ask them these questions. The communication channels that I had been accustom to as a working adult for the past two decades were gone. I felt like I was back in the early days of local government and might have to walk over to the IT office to ask them what the next steps in recovery were. However, the more I thought about it, the more I realized that IT was not solely responsible for this. It was my naïveté to think that way.

My second thought was that this was the administration’s fault. How could our leaders fail the community and their employees by getting hacked? After all, they are paid the “big bucks” to oversee the city and make the best decisions for all. With all the city policies written about scenarios, it was difficult to realize that there was nothing in place for such an event. The convenience of using and over-reliance on the internet had been exposed. However, essential city functions like police and EMS response remained intact due to those services not solely relying on computers. While we still had simple but useful tools for communication for our staff working the streets (two way, multi-channel radios), we were forced back to paper processing. (What is amusing about the timing is that the police department had just gone through a significant upgrade to our online records management system.) The further into the situation we went, the more I realized administration was not primarily responsible for our vulnerability and was critical in coordinating efforts on our road to recovery.

After more than 45 days of computerless activities at the office, I concluded that it was not the fault of a single individual or department. We all failed to recognize that cybersecurity is the responsibility of everyone. Only in the past two years had we started city in-services about phishing and other lazy cyber attack methods. This was a step in the right direction, but more efforts were needed to educate ourselves on how to protect ourselves and our communities. There is no simple solution to the complex question of how we protect ourselves online. If we start to consider this general problem as a real threat, maybe we can start moving in the right direction in terms of learning and applying the best practices.

A fundamental concept that I have learned in my cybersecurity class at Clemson is that you control what you choose to click; therefore, users should stop and think before they click. Another concept is to have an incident response plan to a cyber attack, similar to a disaster response plan. This would help with confusion about roles and more progression in recovery efforts. It is not a top-down solution nor a bottom-up problem, and everyone has a stake in promoting good cybersecurity habits and what better time than now.