Extension Employee News

April 2024: Monthly Director’s Letter

Dear Extension Family,

This past Wednesday was Administrative Professionals’ Day, and it was fitting to hold the 43rd annual South Carolina Association of Extension Administration Professionals (SCAEAP) Conference this week. The 3-day conference included professional development training, team-building activities and a community service project at the Lowcountry Harvest Hope Food Bank location. I want to echo Dean Yarrow’s comments in his email from Wednesday wherein he expressed his appreciation for administrative professionals. Our Extension administrative team is extensive. They anchor the headquarters of our field operations office on campus and span the entire state to ensure our county offices are operational and welcoming. The impact they make through their interactions with the general public on an extensive level and their expertise in working alongside Agents and Specialists to support programmatic efforts is exemplary. Their skill sets are versatile, and they must be adept at pivoting to manage frequent multi-tasking. I want our administrative professionals to know I do not take them for granted, and neither must anyone else. Please make sure you take the time to acknowledge the importance of their work and deliberately thank them for their service to the Clemson Cooperative Extension mission.

The University would like to recognize an even larger group—all Clemson employees. The annual Employee Appreciation Luncheons will begin in mid-May, and the complimentary buffet-style lunch event will be held on campus and in various locations around the state. Please read the Clemson News story to identify the date of the closest Luncheon location to your office. In this case, there is such a thing as a free lunch.

Youth Focus

It was amazing to see the efforts of our youth-focused program teams celebrated by our legislative leadership at the State House last month. These events showcase the impact of Cooperative Extension programmatic efforts on a large scale, and the engagement with and visibility of our presence gets better every year. Between the FFA (Future Farmers of America) Legislative Appreciation Day and the South Carolina 4-H Legislative Day, over 1,000 youth, volunteers and staff gathered at our State House in Columbia. That is beyond noteworthy. These events are a vital opportunity for our youth to share their personal 4-H stories with legislators, discuss the benefits of local programming in their home communities and have the opportunity to watch the legislative process in person. Additionally, our legislators will understand their support for funding Extension is life changing. There are an overwhelming amount of issues to address and solve locally, nationally and globally. Providing our youth with these experiences will significantly impact not only their knowledge but it will fuel their realization of the ability to invoke change in the future.  

State Extension Advancement Council

The State Extension Advocacy Council (SEAC) is a statewide organization whose membership provides support for the South Carolina Cooperative Extension Service at the state level, which includes Clemson Cooperative Extension and SC State University 1890 Research & Extension. SEAC members are selected by geographic regions in the state, have expertise or interest in Extension issues or subject matter and commit to two years of service. I am excited to share that SEAC has been newly organized in an effort to more closely align its function in supporting the Extension mission. The expertise and backgrounds of our new members represent various agribusiness sectors and focus areas relevant to Extension programming. At the SEAC orientation meeting last month, we delivered presentations about the status of our Extension programs, personnel, county advisory councils and budgets and also shared news about recognitions and recent events. SEAC will meet two to three times annually in different locations around the state, and I look forward to the progress ahead.

2024 South Carolina Ag + Art Tour

Ag and Art Tour logo.

You may not know our bragging rights about the South Carolina Ag + Art Tour being the largest free farm and art tour in the nation. This tour is coordinated by our very own Agribusiness Program Team under the direction of Dr. Will Culler, Senior Agribusiness Agent. Commissioner Hugh Weathers of the South Carolina Department of Agriculture referred to it as “a tribute to the beauties of agritourism.” The tour begins on May 4 and runs through June 30 across 20 of the state’s counties. The dates and participating sites and artisans are available on the agandarttour.com website. Please consider visiting a tour stop in your county or a nearby one to enjoy the festivities and support agritourism.

Salesforce

I am thankful for our Salesforce team members who continue to help us navigate the new technology. They are making great progress in working with the program teams and districts to address unique circumstances. There are now two dashboards available wherein you can view the outstanding work being done throughout Extension:

You can utilize the Salesforce chatter feed to ask questions or send an email to Ms. Becca Hedden at rthomp7@clemson.edu. Salesforce office hours will continue to be held every Monday morning from 9:00 a.m. to 10:00 a.m. through the Zoom link

Recognition

It makes me proud to hear about the various recognitions bestowed on members of our hard-working team, and I would like to share the achievements of the following individuals.

  • Ms. Janet Steele: Society of American Foresters, Presidential Field Forester Award 
  • Ms. Lori Thomas: 4-H Salute to Excellence Award, Southern Region Outstanding Lifetime Volunteer
  • Ms. Sherry Davis-Livingston: McDonald Elementary School Volunteer of the Year
  • Ms. Heather Nix: CAFLS College and PSA Award, Outstanding Junior Extension Agent 
  • Mr. Ben Boyles: CAFLS College and PSA Award, Outstanding Senior Extension Agent 
  • Dr. David Coyle: CAFLS College and PSA Award, Outstanding Junior Faculty in Extension
  • Dr. Sarah White: CAFLS College and PSA Award, Outstanding Senior Faculty in Extension
  • Dr. Bhupinder Farmaha: SSA Soil Fertility and Plant Nutrition Division New Division Chair-Elect 

Transitions and New Employees

We have several employees who have recently changed job roles within Cooperative Extension. Ms. DeAndra Cooper has transitioned from the 4-H Youth Development Program Team to the Rural Health and Nutrition Program Team to serve as the Rural Health and Nutrition Agent for Williamsburg and Florence Counties. Ms. Alana West of the 4-H Youth Development Program Team, formerly an Agent, has accepted the Assistant Director position for the team. Mr. Jonathan Tate, formerly the Assistant Grounds Supervisor, is now the Operations Manager at the T. Ed Garrison Arena and Expo Center. 

Please help me in welcoming the newest members of our Extension family: 

  • Ms. Shanna Baker, Administrative Assistant for the Chester County office
  • Ms. Samantha Brown, Horticulture Agent for Anderson County
  • Ms. Hannah Conover, Livestock and Forages Agent for Anderson, Pickens and Greenville Counties
  • Ms. Melanie Enniss, Administrative Assistant for the Lee County office
  • Ms. Lindsay Jameson, Administrative Assistant for the Barnwell County office
  • Ms. Lillian Ledford, 4-H Youth Development Agent for Oconee County
  • Ms. April Martin (not pictured), Administrative Assistant for the Marion County office
  • Ms. Anaston Porter, Water Resources Agent for Pickens County
  • Ms. Leona Ransdell, 4-H Youth Development Equine Program Coordinator
  • Hunter Taylor, Livestock and Forages Agent for Abbeville County.

In Closing …

Our next ‘Drop-in with the Director’ Zoom session will be held on Wednesday, May 1, at 8:00 a.m. A reminder email with the Zoom link will be sent out the day before. We have had some great discussions in our past sessions, and it has allowed me to acquire valuable feedback. Please don’t hesitate to join in, even if just to listen. 

As always, please take good care of yourselves and your families, and thank you for what you do for Clemson Cooperative Extension.

Upcoming Events and Reminders

  • May 2: Clemson Extension T.E.A.C.H. Center Drop-In, 1:00 p.m. to 4:00 p.m. Everyone is invited to visit our new space located at the Citadel Mall in Charleston, which includes a classroom and conference room, informal workroom space and flex offices for visiting staff. RSVPs are not required but are appreciated—email Ms. Amy Dabbs at adabbs@clemson.edu.
  • May 15-17: SCACAA & SCAE4-HA Joint Annual Meeting and Professional Improvement Conference. Holiday Inn, 2225 Boundary Street, Beaufort. 

February 2024: Monthly Director’s Letter

Dear Extension Family,

I am well aware of and humbled by the devotion so many have for their Extension responsibilities because of the amount of time put in and when it is put in–often outside of the regular Monday through Friday work week for many. I am touched when those of you who are able can adjust your schedules to not only give more but also give back. Dr. Martin Hamilton, South Carolina Botanical Gardens (SCBG) Director, sent a message of thanks and provided pictures from the December 12 “Extension Day of Service” at the SCBG, during which 25 of you worked with a dozen SCBG staff members to remove invasive plants, mulch and make winter bed preparations. He and the SCBG team are extremely grateful for all the hard work and collaboration, and I am, too.

We have a new opportunity for those who would like to volunteer to give back, this time for the 4-H Youth Development Natural Resources Program’s Forest Fest, which will be held on April 6 in Clemson at the North Forest (Issaqueena). This event engages Clemson University students, 4-H youth and community partners in collaborative, hands-on, experiential learning activities. Please contact Ms. Patricia Whitener at pwhiten@clemson.edu for more details.

There is no doubt I am excited about the pace we are setting for 2024. We haven’t even closed out the second month of 2024, yet we have organized various large-scale events for a wide range of stakeholders. I would like to recognize Ms. Charley Maxwell of the Agribusiness Program Team and the committee members of the South Carolina Women’s Agricultural Network (SC WAgN) for their work to make the 2nd Annual SC Women in Agriculture Conference an ongoing success. One attendee shared a memorable statement in their evaluation, “This conference refocused me. More importantly, I’d given up on my homestead plan. I feel re-energized. Farming is pretty isolating. This was a big boost for me.” Congratulations to Ms. Lindsey Craig of the Livestock and Forages Program Team for her management of the 48th Annual Bull Test Sale earlier this month. Ms. Craig was named the director of the Bull Test Program last year, and her dedication to the program ensured that the event would continue to be highly regarded. The top-selling bull went for $12,000. This past Saturday, Ms. Rushawnda Olden, Program Director of the South Carolina 4-H Pinckney Leadership Program, organized the largest Leadership Roundup event yet, with 260 youth and adult leaders representing 20 of the 46 counties of South Carolina. The Agronomic and Horticulture Program Teams have also stayed busy with Grower Meetings for cotton, peanut and vegetables and have half a dozen Field Days planned later in the year.

Salesforce Update

Beginning next week, the virtual Change Ambassador meetings will be held every other week via the Zoom link. Ms. Amber Starnes will lead the group through the Eventbrite setup process during the next meeting on February 27, and the March 12 meeting will focus on Dashboards. Please contact Ms. Becca Hedden at rthomp7@clemson.edu with training topic requests or other questions. Salesforce virtual office hours are held on Mondays from 9:00 a.m. to 10:00 a.m. via the Zoom link. Please note there are two separate Zoom links for the Change Ambassador meetings and the office hours.

Other updates include:

  • The Agent Activity Dashboard can be accessed under “All Dashboards.” This will provide a snapshot of an Agent’s activity in Salesforce. 
  • Schools and school districts have been entered into Salesforce courtesy of Trailblazer Ms. Tammy Morton. Please search for an institution before creating a new account. 
  • We now have more than 26,000 contacts in Salesforce. The team runs duplicate reports weekly, but please remember to search for contacts before adding them.

County Agent Promotion Work Session (In-Person)

A County Agent Promotion Work Session will be held on Tuesday, March 12, from 10:00 a.m. to 12:00 p.m. at the Lexington County Extension Office (605 West Main Street, Suite F). This work session is intended for eligible agents who have started working on their promotion packets, have reviewed the instructions and PowerPoint presentation, and would like additional assistance. Samples and strategies for successful packets will be shared. If you plan to attend, please contact Mrs. Alivia Gunter at aliviag@clemson.edu by March 6 to pre-register.

Transfers, New Employees and Job Postings

Headshot of Drew Jeffers.
Drew Jeffers
Headshot of Terasa Lott
Terasa Lott

We are pleased that Ms. Terasa Lott will join the Extension Leadership Team as the Midlands District Director. She will lead county staff in the newly established district, which includes Calhoun, Clarendon, Kershaw, Lancaster, Lee, Lexington, Orangeburg, Richland and Sumter Counties. All county transitions will be effective April 15. Passionate about natural resources stewardship, Ms. Lott has been responsible for water resources programming in Florence and Darlington Counties since April 2010 and was named State Coordinator of the South Carolina Master Gardener Program in January 2018. During her career, environmentally friendly landscaping has been a major program focus. Her outreach efforts via television (Making It Grow) have made her a recognizable and trusted source of both horticulture and water resources information across the state. Mr. Drew Jeffers has accepted the role of Horticulture Agent for Greenville County and will serve as the County Coordinator. Previously, Mr. Jeffers was serving Spartanburg County since he joined Cooperative Extension in 2016 as part of the Horticulture Program Team. He is also the Program Coordinator for the South Carolina Certified Landscape Professional Program and a well-known contributor to HGIC and Land-Grant Press. His expertise in integrated pest management (IPM) and ornamentals greatly benefits various stakeholders.

Please help me in welcoming the newest members of our Extension family: Ms. Roxane Cummings, Rural Health and Nutrition Agent for Orangeburg and Bamberg Counties; Mr. Dylan Mott, Rural Health and Nutrition Agent for Greenville County; Ms. Anna Sara Hill, Commercial Horticulture Agent for Barnwell County; and Ms. Tara Turner, 4-H Pinckney Leadership Program Coordinator. 

Additionally, we have one job posting to share at this time, the Spartanburg Urban Horticulture and Master Gardener Coordinator (Job ID: 108606). View the entire position description on the Clemson Careers website.

In Closing …

I highly encourage nominations for the Sunbelt Ag Expo Southeastern Farmer of the Year Award. This award is open to any farmer or member of a farming family actively involved in the agriculture industry and at least 21 years of age. Please consider nominating a deserving stakeholder or supporter of Clemson Cooperative Extension and contact Dr. Brian Callahan at bcallah@clemson.edu for nomination forms or questions.

Our next ‘Drop-in with the Director’ Zoom session will be held on Wednesday, March 6 at 8:00 a.m. A reminder email with the Zoom link will be sent out the day before. Everyone is invited to join and bring questions and feedback to our forum or just listen in.

I hope I always take the time to express the extreme gratitude I have for the contributions everyone makes in their Extension roles. I believe that we all perceive a personal benefit in making a profound difference for others through our work. We may value different benefits and have different perceptions of how we prioritize those benefits. I wanted to share the following quote from a recent news story that reminded me about the benefit of stability. “One of the biggest benefits, especially in this difficult market, is the job security. People in private sector jobs are three times more likely to lose their jobs than people in federal government jobs.” There are positive returns for investing your expertise and time to carry out our mission. Still, I want to emphasize that I will prioritize continuing to examine ways we can bolster retainment and express recognition for the value of your commitments.

As always, please take good care of yourselves and your families, and thank you for what you do for Clemson Cooperative Extension.

Upcoming Events and Reminders

Free registration is available for up to ten Cooperative Extension employees per workshop for the South Carolina New and Beginning Farmer Program. Use code “extension” during online registration. Please only sign up if you are certain you can attend. Visit the workshop website for additional information. The workshops are designated with an * below.

  • *February 29, 9:00 a.m.-3:00 p.m., Leaping into Creative Conservation: Issues and Techniques for Farmers, Aiken County Agricultural Services, 1555 Richland Ave East, Aiken.
  • March 6, Drop-In with the Director Zoom, 8:00 a.m. Access through the Zoom link.
  • *March 6, 9:00 a.m.-3:30 p.m., On-Farm Water Management Clemson University Edisto Research and Education Center, 64 Research Road, Blackville.
  • March 12, County Agent Promotion Work Session, 10:00 a.m. to 12:00 p.m., Lexington County Extension Office (605 West Main Street, Suite F). Please contact Mrs. Alivia Gunter at aliviag@clemson.edu by March 6 to pre-register.
  • *March 14, 9:30 a.m.-2:30 p.m., Getting Out of Nature’s Way: Soil Health in Practice for Grazing and Vegetables Augusta Road Ruritan Club, 7788 Augusta Road, Piedmont.
  • *March 20, 10:00 a.m.-4:00 p.m., Advanced Soil Health: Alternative Crop Nutrition Sources and Bio-Stimulants Clemson University Coastal Research & Education Center, 2700 Savannah Hwy, Charleston.
  • *March 28, 9:00 a.m.-4:00 p.m., Best Agricultural Management Practices for Forage-Livestock Systems Clemson University Edisto Research and Education Center, 64 Research Road, Blackville.
  • *April 1, online via ZOOM, 10:00 a.m.-2:00 p.m., Website Development and Analytics.
  • *April 11, 9:00 a.m.-3:00 p.m., Good Agriculture Practices and FSMA Produce Safety Rule Location TBD, Charleston County.
  • *April 22, 10:00 a.m.-3:00 p.m., Labor Issues and Personnel Management for the Small & Beginning Farm SC Farm Bureau Federation, Main Conference Room, 724 Knox Abbott Drive, Cayce.

2024 County Office Holiday Information

Optional Holiday Request/Approval Process

The 2024 County Holiday Schedule includes an optional holiday, which is not included in the 2024 University Holiday Schedule this year. As such, the request and approval process for Extension County employee optional holiday use in 2024 will differ from previous years.

  1. To request an optional holiday, employees must follow the following steps: An employee wishing to use their optional holiday should email their supervisor or timekeeper with their written request. This request should include the date and total number of hours (not to exceed the employee’s daily standard hours).
  2. Once approved, supervisors or timekeepers must enter the requested date and time as “holiday” using the pay code column in Kronos. When entering the requested date and time, individuals should enter the total number of hours (not to exceed the employee’s daily standard hours).

Please direct any questions regarding timecard entries to PEAK Services at kronos@clemson.edu.

2024 County Office Holiday Schedule

New Year’s Day: Monday, January 1
Martin Luther King Jr. Day: Monday, January 15
Memorial Day: Monday, May 27
Independence Day: Thursday, July 4
Labor Day: Monday, September 2
Thanksgiving Break: Thursday, November 28 – Friday, November 29
Winter Break: Monday, December 23 – Friday, December 27
Optional Holiday: Determined by Employee (1 day)
Total: 13 Days

University Holiday Schedule

New Year’s Day: Monday, January 1
Martin Luther King Jr. Day: Monday, January 15
Memorial Day: Monday, May 27
Independence Day: Thursday, July 4
Labor Day: Monday, September 2
Election Day: Tuesday, November 5
Thanksgiving Break: Thursday, November 28 – Friday, November 29
Winter Break: Monday, December 23 – Friday, December 27
Total: 13 Days

Note: County Offices and Clemson Main Campus have different holiday schedules for 2024.

January 2024: Monthly Director’s Letter

Dear Extension Family,

As I reflect on last year, I realize how evident it is that our talented team of Agents, Associates, Specialists, and staff deliver significant levels of service to improve South Carolina’s economy and environment and the well-being of its citizens. The creativity and enthusiasm put into preparing and presenting programs are simply amazing. We should celebrate every day, knowing we impart our knowledge and create impact.

As we settle into the new year, let’s remember our ‘Why’ for Cooperative Extension. We should routinely ponder how to enhance our programmatic activities and evolve in response to our stakeholders’ fluid and diverse needs. Properly evaluating outcomes and implementing new approaches as necessary ensures we are on track for another outstanding year of achievements.

Extension Senate

I recently had the opportunity to meet with Extension Senate, and we delved into questions such as how do we better prepare and support Extension Agents to develop and deliver educational programs? Extension Senate exudes energy and focuses on developing a vision and strategies for your professional growth and success. I encourage everyone to take the time to understand the purpose of Extension Senate and the effects of their work. They help to assure you have a voice and a bright future in Cooperative Extension.

Members of Extension Senate with President Clements

Ms. Deon Legette contributed an informational summary of Extension Senate’s recent activities:
Extension Senate also had a great meeting with President Clements, Dr. George Askew, Interim Dean Greg Yarrow, and Mr. Julio Hernandez on January 16. We had about twenty-four Senators and Alternates at the meetings. This meeting is always an exciting time for Extension Senate, and we appreciate the opportunity to meet with President Clements and his staff in Sikes Hall. There are many things that this new incoming Extension Senate body will take from this meeting, and we will continue to work with President Clements’ staff over the next year to accomplish some of these goals. Land-grant universities are special, and it is great to have a President who supports Clemson Cooperative Extension and recognizes our efforts across the state. In addition, it was great to see our fellow Agents and Specialists from the Agriculture and Natural Recourses Division (Agribusiness, Agronomy, Natural Resources, and Horticulture Program Teams), who were in Clemson for their Division retreat. Extension Senate will schedule an Onboarding Session for the forty-two incoming and returning Senators and Alternates to provide them with a brief history of Extension Senate and our accomplishments over the years and to work on creating goals for 2024. If you need to contact your Extension Senate Representative, please check our website to identify your Senator/Alternate. The next Extension Senate Business Meeting will be held on February 27.

FY 2024-25 Budget

Clemson Public Service and Agriculture (PSA) requests state investments that support Cooperative Extension. The FY 2024-25 budget request has been finalized. Recurring requests include funding for poultry science research, statewide operational and programmatic support, problematic wildlife management, and small fruit research. Non-recurring requests include funding for a multi-year preventative maintenance schedule for statewide facilities to address aging infrastructure, technology, and workplace safety and the construction of a research support facility for the Baruch Institute of Coastal Ecology and Forest Science located in Georgetown. I will share any budget updates as they are announced. Additionally, you can follow updates on the Clemson Legislative Updates website, and sign up to receive email updates from the Clemson University Advocates Program by selecting the ‘Join Now’ link on the Advocates website.

Salesforce Update

In step with the new year, we are beginning a new age in reporting and customer service with Salesforce, a new customer relationship management system. We have a great team in place (Ms. Becca Hedden, Ms. Cindy Todd, Mr. Bryan Smith, Ms. Amber Starnes, Ms. Vickey Bertagnolli, and Ms. Tammy Morton) to help provide additional training and resources in addition to what is featured on the Salesforce Training website and aid in your use and adoption of this powerful tool. You can also get assistance from CCIT through their support website if you have general login or navigation issues. Below are several updates resulting from feedback provided during the recent Agriculture and Natural Resources Division retreat.

  • As of January 1, 2024, programmatic data should be reported into Salesforce. All programmatic data conducted from July 1, 2023, through December 31, 2023, should be entered into CUMIS by Wednesday, January 31, 2024. CUMIS will be permanently closed for data entry on Thursday, February 1, 2024.
  • What are we looking to capture with Salesforce? Extension impact. On behalf of Extension, you interact with clientele daily, and Salesforce allows us to capture the individual touches more accurately. The Eventbrite plug-in provides the ability to better manage workshops and participants by pulling data in automatically, based upon proper initial set-up.
  • Before creating a new contact, please complete a search to identify if they are already in the system. The team has been working behind the scenes to eliminate duplicates. To assist with duplicates, a Preferred Name/Nickname category has been added on the contact tab for those contacts who choose a different name than their legal name.
  • Please contact Ms. Becca Hedden at rthomp7@clemson.edu if you have any questions about importing or would like assistance importing your contact list.

Extension County Employees Holiday Schedule

An email about the Holiday Schedule for Extension County employees was sent out earlier this month. Please note that the Extension County employee and University Holiday Schedules are different for 2024. Extension County employees will follow the County Holiday Schedule in 2024 due to local requirements from county governments.

Additionally, the Holiday Schedule for Extension County employees includes an optional holiday, which is not included in the 2024 University Holiday Schedule. As such, the request and approval process for optional holiday use in 2024 for Extension County employees will differ from previous years. Extension County employees should review and understand the optional holiday request and approval process provided in the Blog post, along with the Holiday Schedules.

Recognition

I would like to recognize the dedication and expertise of Charles Davis. After 45 years of service to Clemson Cooperative Extension, Mr. Davis retired in December. He was humble, trusted, dedicated, and passionate about his Extension work. He earned the respect of our farmers and his team members. He was an unselfish professional who never watched the clock or his title. He embodied the ideal County Agent and is a role model for us to look up to. I, along with many others, have great memories of his work and character, and there are no words to accurately describe how much he will be missed. Even in retirement, I have no doubt he won’t slow down and will channel his boundless energy into a new lifestyle.

In Closing

We will provide updates about the CAFLS Dean search as they become available. The search committee members were announced and are listed on the Office of the Provost website. Our next ‘Drop-in with the Director’ Zoom session will be held on Wednesday, February 7 at 8:00 a.m. Please be aware we have updated the time. Previously these began at 7:30 a.m. An email with the Zoom link will be sent out the day before. Everyone is invited to join and bring questions and feedback to our forum or just listen in.

As always, please take good care of yourselves and your families, and thank you for what you do for Clemson Cooperative Extension.

Upcoming Events and Reminders

  • January 31: CAFLS/PSA award nominations are due for deserving CAFLS faculty, staff or graduate/undergraduate students who make the College such a success. Visit the website for more information. 
  • February 1:, Rowland P. Alston, Sr., ’42 Award for Excellence in Public Relations nominations are due. The award was established to recognize outstanding Clemson University faculty or staff who, through programs and activities related to agriculture and/or natural resources, have provided Clemson University with positive visibility. Visit the website for more information.
  • February 7: Drop-in with the Director Zoom session, 7:30 a.m. via the Zoom link

December 2023: Monthly Director’s Letter

Dear Extension Family,

Cooperative Extension main campus staff gather at Sweet P General Store in Townville.

I know many have already begun their holiday leave, and for those who are still putting in hours for your Cooperative Extension responsibilities, I appreciate your dedication and know you are ready for the well-deserved break. It is a joyous time of year to share with family and friends, and there are many memories to make while we cherish past ones.

CAFLS News

It was good to see those of you who were able to attend the ‘Come to the Table Event’ on November 17 to celebrate the merger of the College of Agriculture, Forestry and Life Sciences (CAFLS) and Public Service and Agriculture (PSA). An annual profile report for CAFLS called Momentum was created and is available as a digital version. Additionally, a new organizational chart is available. The Provost has formally charged the committee for the new CAFLS dean search. Our current interim dean, Dr. Greg Yarrow, will host town hall-style Zoom sessions in the new year, and more information will be sent out after the break.

Awards

Over two dozen Expanded Food and Nutrition Education Program (EFNEP) Program Team members were recognized at the EFNEP Annual Retreat in November. It was an honor to attend the event and hear about the accomplishments. A complete list of awards is available in a Blog post on the Extension Employee News Blog.

Congratulations to Dr. Scott Whiteside’s doctoral student, Ms. Afreen Sultana, for being awarded a $25,000 fellowship from Hitachi High-Tech America Inc. Their research involves the use of invasive kudzu plants for paper-based packaging, an environmentally friendly, biodegradable alternative to petroleum-based plastics. You can read more about this innovative research in the Clemson News article.

I would also like to recognize Cohort 3 of the Extension Emerging Leadership Initiative (EELI) for completing all requirements for graduation. The graduates include Clemson Cooperative Extension and SC State 1890 Research and Extension participants. EELI is a professional development opportunity dedicated to fulfilling Extension’s mission and developing leaders who exemplify professionalism and inspire others. Two former EELI graduates, Ms. Faith Isreal, Food Systems and Safety Agent and Mr. Chris Heintze, Piedmont/Midlands District Director, have been initiated into the South Carolina Alpha Chapter of Epsilon Sigma Phi Extension fraternity. Epsilon Sigma Phi is one of the oldest and largest organizations of Extension Professionals. The mission of Epsilon Sigma Phi is to foster standards of excellence in the Extension System and develop the Extension profession and professional.

Holiday Notes

The 2024 holiday county office schedule was sent out last month. The schedule is also available in a Blog post. Please note the county office and main campus holiday schedules are different for 2024.

In closing, although the season radiates joy for many, my thoughts go out to those who are missing loved ones this season. I hope you find peace in comforting memories. Some of you may be celebrating the addition of new family members—there is nothing like that first Christmas. For those of you who will be traveling, take your time and a deep breath if there are delays. The most important thing is to arrive at your destination safely.

There are many exciting things to come in 2024 for Cooperative Extension because of the enthusiasm and diligence of our Extension team. But in the meantime, I encourage everyone to focus on the true priorities in your life at this time – family, friends, traditions, and holiday cheer. Soak it in. I wish everyone a merry and peaceful break and a happy new year. As always, please take good care of yourselves and your families, and thank you for what you do for Clemson Cooperative Extension.

Upcoming Reminders

December 31: SC State Library’s Notable 2023 Notable State Documents Award submission deadline. Nominate your program team’s best publication. Visit the award website for more information.
January 31: CAFLS awards nominations deadline. Nominate a deserving CAFLS faculty/staff member or graduate/undergraduate student. Visit the award website for more information.

2024 EFNEP Annual Retreat Awards

EFNEP Excellence Award for Adult Program

  • Wanda Vandroff, Marion County
  • Jazmin Myer, Sumter County

FNEP Excellence Award for Youth Program

  • Patti Chapman, Beaufort County
  • Brandi Anderson, McCormick County

EFNEP NE of the Year Award

Catina Williams, Chesterfield County

Star Performer Award

Stacy Phillips, Sandhill REC

Excellence in Peer Mentoring

  • Wanda Vandroff, Marion County
  • Mary Morgan, Georgetown County
  • Diana Richardson, Lexington County
  • Kayla Scarborough, Aiken County
  • Beth Edwards, Laurens County
  • Akendra Jackson, Berkeley County
  • Carol Salley, Anderson County

Years of Service Award

  • Gail Anderson (25 years)
  • Akendra KJAckson (17 years)
  • Carolm Salley (11 years)
  • Shana Madden (8 years)
  • Christine Patrick (7 years)
  • Catina Williams (6 years)
  • Wanda Vandroff (6 years)

Leadership Excellence in EFNEP

  • Myeesha Lance (Midlands/Piedmont Region)
  • Sharneece Gary (Pee Dee Region)
  • Shana Madden (Upstate Region)
  • Ali Charlton (Coastal/Savannah Valley Region)
  • Laura Elisabeth Justice (Instructional Designer)
  • Gail Anderson (Data Manager)

October 2023: Monthly Director’s Letter

Dear Extension Family,

A group of people standing together.
George Askew, Aaron Wood, Shelley Lovern and Hunter Massey with the grain entrapment simulator at the CAFLS Tailgate.

We had another successful gathering of Cooperative Extension representation at the South Carolina State Fair over the past two weeks. I would like to recognize Mrs. Becca Hedden and Dr. Lance Beecher for their hard work organizing and managing our exhibit from start to finish, and I thank all Extension employees who volunteered to greet visitors at our booth and educate them on the Cooperative Extension mission. I am very proud of how we showcase our programmatic activities to the citizens of South Carolina at large-scale events. Earlier this month, the South Carolina Farm Bureau CAFLS Tailgate on campus provided us with a vital opportunity to interact with other Clemson University audiences and promote the significant impact of Cooperative Extension. We had staff, agents and specialists on site from our main office and several of our program teams, including Agricultural Safety, 4-H Youth Development and 4-H Shooting Sports. I am always grateful for those who put in extra time on the weekends to further our mission and reach more stakeholders. We also received national recognition for our state’s farmers at the Sunbelt Ag Expo the other week, as Brad O’Neal of Coosaw Farms in Fairfax was named the 2023 South Carolina Farmer of the Year.

Strategic Plan Update

In my September monthly letter, I introduced the recently adopted Extension Strategic Plan Review, which highlights several vital areas we should focus on. These areas are included as supplemental information and framed in terms of strategic initiatives for the remainder of the planning horizon. As we close out the year, we will begin laying the groundwork for initiatives that address key areas of concern. The outcome of these initiatives will be an organization in which:

  • Recognition programs acknowledge and reward the contributions of all staff to Extension work.
  • An adaptive leadership structure effectively responds to evolving workforce circumstances.
  • A fair system of accountability ensures the best programmatic outcomes for our stakeholders.
  • Adequate resources required by staff to perform assigned duties are allocated across the state and county offices.
  • An active learning environment promotes enhanced competencies for all Extension staff.
  • An organizational culture promotes progressive excellence for the benefit of our staff and stakeholders.

Initiatives such as the statewide redistricting are well on their way. In preparation for reestablishing a Midlands District, the position of Midlands District Director has been established and will be posted through November 11, 2023. Enter the job ID number 108263 on the Clemson Job Board website to read the position description. You can access the Extension Strategic Plan Review through the Extension Employees’ webpage. From the main Cooperative Extension homepage, select the ‘About’ tab, select ‘For Employees’ and then ‘Employees Home Page,’ and under ‘Reporting,’ select ‘Extension Strategic Plan Review.’

Extension Emerging Leadership Initiative (EELI) Application Deadline

If you are interested in enhancing your leadership knowledge and skills, networking with colleagues and creating an environment for personal and professional growth, consider applying for the next cohort of the Extension Emerging Leadership Initiative (EELI)! Eligibility criteria, application information and class dates can be found on the EELI website. The EELI is a professional development opportunity for Extension professionals who desire to enhance their knowledge and skills, have vision and impact and are willing to assist in moving Extension forward in a positive manner.

This initiative has expanded to include faculty and staff in the College of Agriculture, Forestry, and Life Sciences (CAFLS) and SC State 1890 Research and Extension. If accepted, you will be responsible for completing all your current job duties while enrolled in this program. EELI will be added to your evaluation as an objective, and you will be rated on your class performance and project completion. Class attendance is required at each session (unless for approved extenuating circumstances) and work completion is expected. Failure to comply will result in you not completing the class and not graduating from the program. Three years of Extension employment, three evaluation ratings of Successful or higher and no written or progressive discipline actions from Human Resources in the last two years are requirements for applicants. There is no monetary supplement or guaranteed leadership role advancement associated with completing EELI; it is a self-improvement and professional development opportunity that aims to prepare you for future leadership roles.

The application deadline is this Friday, October 27, 2023, at 4:30 p.m., and electronic applications should be emailed to Ms. Amy Overbaugh at amaula@clemson.edu. Late applications will not be considered. Class sessions start in January 2024. If you have questions, please email Mrs. Deon Legette, EELI program coordinator, at dlgtt@clemson.edu.

County Agent Promotion Update

Thank you to those who applied for County Agent promotion this year. Our usual timeline was delayed this year due to the committee and Human Resources’ review and recommendations for revisions. However, we are on target according to the dates shared with you in the virtual training presentation. The external review committee has been updated on the requirements and revisions to the process. Their evaluation of the packets and recommendations for promotions are due to Dr. Dobbins soon. We appreciate your patience, as HR will need to prepare paperwork associated with promotions after the packets are returned. You will be contacted after all processes are complete.

Salesforce

I am excited about the Salesforce project, its adoption and the impact it will have on our Extension system and how we conduct business. I encourage everyone to keep an open mind and engage in the multitude of educational opportunities that will occur over the coming months (more details coming this week). Remember some of the key changes that Salesforce will allow us to implement:

  • Streamlined reporting
  • Report impact (financial, social and environmental)
  • Digital program files (eliminating the need for hard copy files)
  • A replacement for CUMIS
  • Communication with our stakeholders in a targeted needs-based approach

Again, I can’t thank the Change Ambassador group enough, who have been meeting weekly to learn the functionality and benefits of Salesforce and provide valuable feedback to improve our system. They are investing their time and energy to make the best better and move Extension forward.

Awards and Recognition

Congratulations to Ms. Mallory Maher, Natural Resources Extension Agent, and Mr. Christopher Thomas, Extension’s state weather station technician. Ms. Maher was awarded the CAFLS Young Alumni Award, and Mr. Thomas received a Masters 3MT award at the 2023 Graduate Research Symposium. Dr. Nathan Smith of the Agribusiness Program Team is Mr. Thomas’ adviser.

Professional Development Memberships and Events

Epsilon Sigma Phi (ESP) is an organization for all Extension professionals. ESP offers conference scholarships, in-person and online professional development and opportunities to present at conferences (which is a benefit for promotion packages). Monthly workshops cover various topics, including interaction with elected officials, work/life balance, working across program teams and more. Please contact the ESP interim president, Latosia Gibson, at lgibson9@scsu.edu for additional information.

The South Carolina Extension Association of Family and Consumer Sciences (SCEAFCS) Annual Meeting and Professional Development Conference will be held on November 30 from 9:30 a.m.–3 p.m. in Elloree, South Carolina. Join fellow health, nutrition and food safety Extension professionals from Clemson University and South Carolina State University for a fantastic professional development opportunity as well as a chance to learn more about SCEAFCS. Register by November 17 through the Eventbrite webpage. Contact Melissa Bales at mbales@clemson.edu for additional information.

The South Carolina Association of Extension Administrative Professionals (SCAEAP) cutlery fall fundraiser is underway. The proceeds support a scholarship for a high school senior pursuing a career in business administration. Please consider supporting this worthy cause, and contact Gila Holland at ghollan@clemson.edu for the catalog of ‘made in the USA’ cutlery. The fundraiser runs through Monday, November 6; all orders receive free shipping.

Job Openings

In addition to the Midlands District Director position mentioned above, we also have a job opening for a Horticulture Extension Agent in Greenville (job ID 108223, application deadline October 26). Enter the job ID number on the Clemson Job Board website to read the position description.

In Closing …

Below is a list of upcoming events and reminders for your calendars. As always, please take good care of yourselves and your families, and thank you for what you do for Clemson Cooperative Extension.

Upcoming Events and Reminders

  • October 27, EELI 4th Cohort Application Deadline
  • November 1, Drop-in with the Director, 7:30 a.m.–8:30 a.m. All are welcome to join the Zoom link.
  • November 6, SCAEAP Cutlery Fall Fundraiser Order Deadline
  • November 14, Extension New Employee Onboarding: 9 a.m.–3:30 p.m., Biosystems Research Center, Main Campus. Please contact Becca Hedden at rthomp7@clemson.edu with any questions.
  • November 17, SCACCA (South Carolina Association of County Agricultural Agents) Membership Drive Payment Deadline. Visit the SCACAA Blog or contact Charly Greenthaler at charlym@clemson.edu or (803) 520-1679 for more information.
  • November 30, SCEAFCS (South Carolina Extension Association of Family and Consumer Sciences) Annual Meeting and Professional Development Conference.
  • December 31, South Carolina State Library’s Notable 2023 Notable State Documents Award Submission Deadline. Nominate your program team’s best publication. For more information and a list of past winners, visit the award website.

Drop-in With the Director Series

We received very favorable feedback from our Program Team Coffee Chats, and I would like to continue a monthly open meeting for anyone who would like to join. Our new Drop-in With the Director sessions will be held from 7:30 a.m. to 8:30 a.m., April through December on the first Wednesday of each month (excluding July). I look forward to talking with those of you who are able to join on the Zoom link Your feedback is important to me and the ELT, and I encourage honest and professional input with thoughtful consideration included toward enhanced processes and outcomes across our Cooperative Extension operations.

Session Schedule

  • Wednesday, April 5
  • Wednesday, May 3
  • Wednesday, June 7
  • Wednesday, August 2
  • Wednesday, September 13 (new date)
  • Wednesday, October 4
  • Wednesday, November 1
  • Wednesday, December 6

Clemson University Cooperative Extension Service offers its programs to people of all ages, regardless of race, color, gender, religion, national origin, disability, political beliefs, sexual orientation, gender identity, marital or family status and is an equal opportunity employer.

September 2023: Monthly Director’s Letter

Dear Extension Family,

Once again, we have a lot to cover in this month’s letter. Please take the time to become informed on significant topics, including

  • 2023 Extension Strategic Plan Review
  • EELI 4th Cohort Application Process
  • Extension Fleet Update
  • Salesforce Implementation

2023 Extension Strategic Plan Review

As a follow-up to the recently released Clemson Elevate Strategic Plan, Cooperative Extension has conducted a scheduled progress review of its existing strategic plan for 2020–2025. The resulting review allows us to consider and adjust to circumstances that impact our business continuity. In addition, regular inspection of planned objectives ensures alignment with the following Clemson Elevate strategic pillars and initiatives

  • Pillar 1: Transform lives statewide and beyond through educational, economic, agricultural and health outreach.
  • Initiative 2: Promote agricultural and natural resources excellence and lead animal health issues for the state.
  • Initiative 3: Improve health outcomes for South Carolinians.

Clemson Cooperative Extension undertakes a 5-year planning cycle whereby organizational goals, objectives, and strategies are rewritten and reviewed by a committee every 2½ years, and the resulting document represents the midpoint review. This approach ensures long-term planning continuity toward achieving our organizational vision and mission and thorough routine monitoring and adjustment of strategies cited in the strategic plan.

Each section of the plan was reviewed for progress related to individual strategies cited in the existing Organizational Framework and program team sections of the plan. For any item determined to be “off track,” recommendations are provided to get the strategy objective back on course for completion. Additional information gleaned from the internal focus group assembled to compile information outlined in the Making the Best Better report was considered by the review committee for inclusion in the organizational strategic plan as a supplement.

In addition to continuous work towards fulfilling current organizational and programmatic goals, the strategic plan review illuminates several vital areas we should focus on. These key areas will be included as supplemental information and framed in terms of strategic initiatives for Clemson Cooperative Extension through the remainder of the planning horizon.

Generally speaking, these initiatives and associated strategies inform my vision for Clemson Cooperative Extension. As your director, I believe that the work of Cooperative Extension is fundamental to Clemson University’s land-grant mission. I believe it is impossible for the University to achieve the goals outlined through Clemson Elevate without effective Cooperative Extension programming. To continue making the best better, we will undertake a set of initiatives that address key areas of concern. The outcome of these initiatives will be an Extension organization where

  1. Recognition programs acknowledge and reward the contributions of all staff to Extension work.
  2. An adaptive leadership structure effectively responds to evolving workforce circumstances.
  3. A fair system of accountability ensures the best programmatic outcomes for our stakeholders.
  4. Adequate resources required of staff to perform assigned duties are allocated across the state and county offices.
  5. An active learning environment promotes enhanced competencies for all Extension staff.
  6. An organizational culture promotes progressive excellence for the benefit of our staff and stakeholders.

I am confident that Clemson Cooperative Extension’s best years lay ahead. When we come together in an organized approach to our goals, there is very little we can’t achieve. The 2023 Strategic Plan Review and Implementation Schedule are shared in a Box folder .

Application for the Extension Emerging Leadership Initiative (EELI) 4th Cohort

EELI logo.

We are pleased to announce the application process for the 4th cohort of the Extension Emerging Leadership Initiative (EELI). The EELI is a professional development opportunity for Extension professionals who desire to enhance their knowledge and skills, have vision and impact and are willing to assist in moving Clemson Cooperative Extension forward in a positive manner. This initiative has expanded to include faculty and staff in the College of Agriculture, Forestry, and Life Sciences (CAFLS) and SC State 1890 Research and Extension. If accepted, you will be responsible for completing all your current job duties while enrolled in this program. The EELI involvement will be added to your evaluation as an objective, and you will be rated on your class performance and project completion. Class attendance is required at each session (unless for approved extenuating circumstances), and work completion is expected. Failure to comply will result in you not completing the class and not graduating from the program. Three years of Extension employment, three evaluation ratings of Successful or higher and no written or progressive discipline actions from Human Resources in the last two years are requirements for applicants. There is no monetary supplement or guaranteed leadership role advancement associated with completing EELI. It is a self-improvement and professional development opportunity. 

Eligibility criteria, application information and class dates can be found on the EELI website. Select the ‘Apply Now’ button at the top of the website above the main menu to access the application. The application deadline is October 27, 2023, at 4:30 p.m., and electronic applications should be emailed to Ms. Amy Overbaugh at amaula@clemson.edu. Late applications will not be considered. Class sessions start in January 2024. I hope you will take advantage of this opportunity to develop your leadership and personal skills. If you have questions, email Mrs. Deon Legette, EELI Program Coordinator, at dlgtt@clemson.edu.

Extension Emerging Leadership Initiative (EELI) Celebration

A group of people standing together.
EELI graduates at the celebration.

Over 75 Extension Emerging Leadership Initiative (EELI) graduates, current cohort members, University senior administrators, and others recently gathered at the Madren Conference Center to celebrate the program’s successes, participant achievements, and impact through service. The reunion started with a welcome reception to unite the three cohorts, followed by an engaging professional development session, luncheon and service projects.

Julie Northcutt, John Lopes (dean, Graduate School), Wanda Walker Gary (Marlyne’s sister) and Feng Chen (interim department chair, CAFLS).
Deon Legette presenting the Marlyne Walker Memorial Leadership Award to Alana West.

During the luncheon, Dr. Marlyne Walker (2020 EELI graduate) was recognized for her outstanding commitment to EELI and Extension. Dr. Julie Northcutt and Dean John Lopes presented Walker’s family with her posthumous Ph.D. degree. Congratulations to Ms. Alana West, Newberry County 4-H Youth Development Agent, the first award recipient of the Marlyne Walker Memorial Leadership Award, recognized for her outstanding leadership, mentoring and service. Mr. Max Allen, Clemson University’s Senior Vice President and Chief of Staff, was also in attendance on behalf of the President’s office to deliver a powerful message to the luncheon guests.

Awards Recognition

I would like to again recognize the winners from this year’s NACAA annual meeting and professional development conference. I am thankful for their hard work and dedication to our Extension system. Please visit the NACAA website for a list of winners and the categories they excelled in.

Ben Smith (SCSBD) presenting the Partner of Distinction Award to Kimberly Baker.

In addition, congratulations to Dr. Kimberly Baker and the Food Systems and Safety Program Team for being awarded the South Carolina Small Business Development (SCSBD) Center’s Partner of Distinction Award. The program team partners with SCSBD on the Food2Market workshop, sends food entrepreneurs to the SCSBD for business assistance and shares funding through a SARE grant for developing an aquaponics train-the-trainer workshop.

New Employees and Service Milestones

I encourage our newer employees to familiarize themselves with the leadership and recognition opportunities they can aspire to achieve. We have welcomed many new team members over the past two months. Please visit the Blog post for a list of our newest team members and help me welcome them. Additionally, we would like to recognize Mr. TJ Savereno for his service milestone of 20 years with Clemson Cooperative Extension! Your dedication to our mission is most commendable.

Fleet Information

The condition of Extension vehicles has long been a topic of concern for the Administration. For many years, we have been fortunate enough to participate in a surplus allocation program with USDA that allows us to use vehicles that are transitioned out of the federal fleet at no cost. Given the limitations on vehicle availability and increasing maintenance costs, your Program Team Leaders and District Directors have begun exploring alternative scenarios for developing a purchased fleet. Starting last fiscal year, state and revenue resources available at the end of the budget cycle were utilized to start building the Extension fleet. The need for a more comprehensive policy for Extension vehicle acquisition, use, and disposition was determined during the process. In response, an Extension Fleet Committee of Program Team Directors and District Directors was convened to draft and recommend the development of an Extension Fleet Policy.

In the coming months, we will formalize the adoption of the policy and begin allocating vehicles where they are needed most. The number one goal of the allocation approach will be to eliminate the highest cost, most problematic vehicles from the current fleet. Creating a fleet will be a long-term process based on the resources available in any given budget cycle. We are excited to develop creative opportunities that leverage state and revenue resources along the way and appreciate any constructive input that enables us to accomplish our goals.

Salesforce CRM System

Salesforce is our new customer relationship management system that will soon replace CUMIS. We are moving out of the Salesforce pilot stage and will go live across Extension on October 1. Salesforce will become the system of record on January 1. We encourage all employees to begin exploring and familiarizing themselves with Salesforce over the next few months. You can access the Zoom link for a recording of this past month’s virtual information session. The Salesforce app—Trailhead GO—is an additional training resource that will enhance the learning experience on everything Salesforce has to offer. Access to Trailhead GO will also open up in October. More upcoming training, demonstrations and support sessions will be announced. A special thank you to all those who are participating in the change ambassadors program and helping lead such a transformational shift in reporting for our system. A recap of Salesforce benefits is available in the Blog post.

In closing, be sure to review the list of upcoming events and reminders below. As always, please take good care of yourselves and your families, and thank you for what you do for Clemson Cooperative Extension.

Upcoming Events and Reminders

  • October, Clemson University NDEAM (National Disability Employment Awareness Month) Webinars: October 5, InDesign Accessibility; October 19, Email/E-letter Accessibility. More information and registration are available on the NDEAM website.
  • October 4, Drop-In with the Director Session: 7:30 a.m.–8:30 a.m. All Extension employees are invited to join in on the Zoom link
  • October 7, SC Farm Bureau CAFLS (College of Agriculture, Forestry and Life Sciences) Alumni Football Tailgate: Fike Recreation Center, Main Campus. All are welcome to attend. Visit the CAFLS events website for additional information.
  • October 11–22, South Carolina State Fair (Columbia): Volunteers for the Extension booth are still needed. Please visit the sign-up sheet for available shifts. Visit the Blog post for more information about volunteering at the fair.
  • October 16–20, Clemson University Compliance and Ethics Week: In-person and virtual options are available to engage in discussion about various ethics topics. For more information, visit the Office of Compliance website
  • October 17–19, Sunbelt Agricultural Exposition 45th Anniversary (Moultrie, GA)
  • October 27, EELI 4th Cohort Application Deadline
  • November 14, Extension New Employee Onboarding: 9 a.m.-3:30 p.m., Biosystems Research Center, Main Campus. Please contact Becca Hedden at rthomp7@clemson.edu with any questions. 
  • November 17, SCACCA (SC Association of County Agricultural Agents) Membership Drive Payment Deadline: Membership is open to all County Extension Agents, State Extension Specialists, and State Extension Administrators who work in agriculture, horticulture, forestry and natural resources, 4-H youth development, community development, administration, aquaculture and Sea Grant, and related disciplines. Visit the SCACAA Blog or contact Charly Greenthaler at charlym@clemson.edu or (803) 520-1679 for more information.
  • December 31, SC State Library’s Notable 2023 Notable State Documents Award Submission Deadline: Nominate your program team’s best publication. For more information and a list of past winners, visit the award website.

Salesforce

Why is Extension Implementing Salesforce?

The system will provide several key improvements including

  • Reporting: Salesforce will be replacing CUMIS for required federal and state reporting, as it is easier to use and should provide the most accurate data.
  • Comprehensive Communication: Salesforce allows different program groups to see where there may be customers or contacts in common and use that information to provide a high-quality customer experience.
  • Digital Program Files: Salesforce provides an easy-to-use platform for tracking all program files, allowing for the elimination of paper files and tracking.

What Changes Can I Expect?

While each role may be impacted a little differently, general changes you can expect include

  • Moving away from CUMIS and entering information into Salesforce for regulatory reporting.
  • Integration between EventBrite and Salesforce, requiring program information to be entered once.
  • Streamlined newsletters and communications going to customers and clients across the system.
  • Streamlined reporting workload for faculty and staff.

Identified Change Impacts

Program files

Old Way: Program case files physical files stored in the local office, pulled as requested for reporting or audit needs.
New Way: Program files are electronic, stored within Salesforce.  Easy to access for any credit, reporting or audit requirements.

Stakeholder Interaction 

Old Way: Lack of consistency and left to the individual to log history of working/helping constituents.
New Way: Interactions will allow admin staff and faculty to collaborate and maintain a record of impact, change and effort invested in helping others.

Outlook Email Client Integration

Old Way: No structured way to reference communication with specific clients as part of a record that is referenced by supporting staff/faculty in the future.  
New Way: Attribute interactions with specific records for reference in the future or to refer to another agent/specialist/administration.

Reporting

Old Way: Data manual entered in CUMIS for reporting purposes.
New Way: Attendance and civil rights information are collected automatically upon Eventbrite registration.

Data Dashboards

Old Way: No real-time summary of data from the system.
New Way: Provides real-time data/summary.