Step-by-step instructions for most tasks in Workday are available in the Workday Training Library. If you have a question that is not answered here or via a training guide or self-paced training submit a ServiceNow case.
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What do I do if I notice that my time off and leave balances in Workday are incorrect?
Submit a ServiceNow Case and include the leave type, expected balance, and supporting documentation.
Why is my family sick time balance not displayed in Workday?
The state of South Carolina allows up to 10 days of sick leave per year to be taken as family sick leave. Because family sick leave has always come from your regular sick leave balance, Workday includes family sick leave in the total accrual for an employee’s sick leave category, while Kronos separated sick leave and family sick leave into different balances. While this was displayed separately in Kronos, any takings from the family sick leave were also deducted from the total sick leave balance. The time previously showing as available sick leave family is now included in available time for sick leave. Employees had no negative impact to balances. Eligible employees may continue to use up to 10 calendar days per year from their accrued sick leave for family sick leave purposes. Workday tracks this usage and will not allow an employee to use more than 10 days of this leave per year.
How Can I View My Approved FMLA Absence and Time Off Associated with My FMLA?
- From the left-side menu, select Personal.
- Open the Time Management Hub.
- Select Manage Absence.
- On the right side of the screen a panel showing balances including FMLA displays.
- Select Requests to the right of Balances to view your approved leave requests.
It’s important to note that employees can only view available time associated with FMLA if they have an approved or pending FMLA request. An employee who has not requested or is not using approved FMLA will not show an FMLA leave balance.
Where can I see my annual leave taken so far this calendar year?
- From the left-side menu, select Personal.
- Open the Time Management Hub.
- Absence balances display in the center of the screen.
- Click View Report in the lower left corner of the screen to view additional details.
What leave types are available for student hourly workers?
The only leave that applies to student hourly workers is the military leave.
Why can I see other employees on the Absence Calendar?
The Workday Team Calendar (often called the Team Absence Calendar) allows your manager to view approved vacations, sick days, and company holidays across your team to optimize coverage. It allows employees to easily view personal time-off balances, submit new requests, and see when teammates will be unavailable. No personal reasons are visible related to the leave.
When should a manager receive notifications for leave requests?
The manager should receive a task to approve leave requests in their My Tasks list in Workday. They will also receive a daily digest from Workday via email that lists these tasks.
Why are there small differences in my leave balances in Workday compared to Kronos?
The difference is due to the change from time calculations based on hours in Kronos to decimals in Workday.
Why is there no optional holiday for 2026 in Workday?
We do not have an optional holiday this year because it is an election year.
How do managers approve time off retroactively?
To adjust or approve leave outside of the current pay period in Workday, managers must process it as a retroactive time off correction or contact Payroll Time Tracking via ServiceNow.
How will jury duty be recorded in Workday?
The time off type for jury duty is called Court Leave in Workday.
How can I cancel or recall a time off entry?
- From the left-side menu, select Personal.
- Open the Time Management Hub.
- Select Manage Absence.
- Navigate to the date of the time-off entry.
- Select the absence entry, then choose Cancel Absence.
- Enter a comment if prompted and submit the request.
How can I check my leave accrual rate?
- Access your worker profile in Workday (click the person icon in the top right corner of the screen).
- Under your name, click the Actions button.
- From the Actions menu, select Time and Absence.
- Click View Time Off Balance.
- On the Time Off Balance screen, select the desired Date of Accrual (hint accruals are posted on the 22nd of each month).
- Click OK to view accrual information for the selected date.
- Select OK to display the leave accrual balance information.
- Review the leave accrual amounts displayed for the select date.
- Click the calendar/date icon/gear within the balance screen.
- You can change the date to a future month.
- Review the projected accrual amount for that month.
I submitted time off in Kronos before July 1, 2026 which was approved, but it is not in Workday. Do I need to resubmit my request?
- Access your worker profile in Workday (click the person icon in the top right corner of the screen).
- Under your name, click the Actions button.
- From the Actions menu, select Time and Absence.
- Click View Time Off Balance.
- On the Time Off Balance screen, select the desired Date of Accrual (hint accruals are posted on the 22nd of each month).
- Click OK to view accrual information for the selected date.
- Select OK to display the leave accrual balance information.
- Review the leave accrual amounts displayed for the select date.
- Click the calendar/date icon/gear within the balance screen.
- You can change the date to a future month.
- Review the projected accrual amount for that month.
I submitted time off in Kronos before July 1, 2026 which was approved, but it is not in Workday. Do I need to resubmit my request?
Yes. Please re-enter the leave requests in Workday. Future dated approved leave that did not transfer from Kronos to Workday was not debited from leave balances.
