As Clemson prepares to launch Workday, one of the most visible changes employees will experience is how expenses are managed. From reimbursements and PCard transactions to budget tracking, Workday offers a unified, intuitive experience for managing many of Clemson’s expense processes.
We caught up with Marlo Raymark to discuss her first impressions of handling expenses in Workday. Marlo attended several Customer Confirmation Sessions where previews of how expenses would be managed were demonstrated in Workday; below she shares her first reactions to the new system.
Introduction
Q: Can you tell me a little about your current role and how you deal with expenses?
A: I’m the Business Officer for the College of Business. When it comes to expenses, my staff is responsible for ensuring proper documentation and adherence to university policies. I am part of the approval workflow, and I also monitor budgets to ensure that total expenses don’t exceed budget authority.
First Impressions and Experience
Q: From the demonstrations you’ve seen so far, what stood out to you about Workday Expenses?
A: Workday provides a ‘one stop shop’ for processing expenses. Currently, based on the fund to be used or type of expense, a person needs to know which system to navigate through. This creates confusion and inefficiencies in both processing and analysis. Often, to answer a question, I must piece together data from all these different systems. Workday has all the information in one place with easy, drillable features that provide all the data in one place. Love it!
Q: Were there any features or steps in the process that felt especially user-friendly or clear?
A: Navigating through Workday is very user friendly and provides multiple ways to access the data. If you’re a person that likes to type a portion of a word, that’s all Workday needs. If you’re a person that likes drop down menus, Workday has you covered. You can ‘right click’ your way to an explanation even if it’s several layers deep.
Q: Compared to what you’ve experienced in our current system, what differences caught your attention?
A: The ease of use, the one stop shop, the ability to drill into layers of data, and the ease of keeping track of what step a particular transaction or ‘event’ is on.
Anticipated Benefits
Q: What aspects of Workday Expenses are you most looking forward to using in your day-to-day work?
A: I’m looking forward to making the data available to all the different stakeholders so that the Business Office isn’t a bottleneck to them. If an employee wants to see -the status of their reimbursement, they can find out with a quick click of their mouse. If a fiscal analyst needs to see if payment has been processed and sent to a vendor, it is easy enough. If a Chair is wondering where they stand as far as budget, they will be able to see in real time what their department expenditures are and even the detail, if they are interested.
Q: How do you think/hope Workday will make submitting or approving expenses easier for employees?
A: The system is streamlined and user friendly. Initiating transactions is intuitive with easy-to-follow instructions and questions that prompt the user through the process. Approval flow is built into the system, including notifications both in email and within the user’s home page. The entire process is transparent with the user being able to easily see where the transaction is in the process flow. This allows for a great deal of synergy and efficiency.
Q: Are there any ways you see Workday helping reduce extra steps or paperwork?
A: The system is highly integrated with all the steps in one system. Workday allows for documentation to be stored and viewable right in the system. This will significantly reduce the need for paper to be stored in separate and disparate locations. Everything is right there.
Final Questions
Q: What is one thing you’re curious about as we move closer to go-live?
A: With everything in one place, I’m curious about the system’s performance. I’ve been assured that Clemson isn’t the biggest institution or company to have implemented the software, and there haven’t been any concerns about system load and performance.*
Q: Is there anything else you would like to share with people that haven’t had as much of a sneak peek into Workday yet?
A: I’ve had the opportunity to attend several workshops and sneak peeks. Each one makes me more excited. I’ve also had a great deal of training in the Reporting aspect of Workday, which delivers some dynamic opportunities for looking at data. The first time you’re in the system; you might be a bit timid but then it’s like a toddler who moves from walking to running then climbing. It’s really fun because you’re not going to break anything, but there is so much to look at and play with!
*Editor’s Note: Workday is being used by very large organizations including the University of Washington (59,000+ employees), the University System of Maryland (54,000+ employees), and Ohio State University (47,000+ employees.) One of the largest organizations using Workday is Walmart (over 2 million employees.)
Learn More
Workday@Clemson will give faculty and staff the tools to manage expenses more efficiently than ever before—combining simplicity, transparency, and real-time insights in one powerful system. If you would like to learn more about Expenses in Workday check out the recording of the October’s What’s Up With Workday Session.