Tiger GPS: Government and Public Service Blog

CONNECTED WE STAND, DIGITALLY DIVIDED WE FALL by Mark Hammond

As we enter what we all hope are the final phases of the COVID-19 global pandemic, public administrators are presented with countless opportunities to reflect on how government has responded to unprecedented challenges.  While much of the national conversation is focused on large scale federal programs, the response to the pandemic has permeated every agency at every level of government.  Our constituents have focused their attention on our public health and economic recovery programs, but internally we have been forced to take on challenges in personnel management, budgets, information technology, and maintenance of physical facilities.  Leadership in public administration has never been more critical to the success of government programs than it has over the past year.  We now have an ethical obligation to make honest assessments of where we succeeded, where we failed, and how we can be better prepared for the next unpredictable crisis.

The pandemic has also provided opportunities for us to find new ways to serve the public by implementing programs that equitably present the most value to the greatest number of people.  As we transitioned to a virtual existence with online public education, telework, and staying connected with friends and family through our computer screens, access to broadband internet connectivity quickly became less about convenience and more of a critical necessity.  We can also reasonably predict that our world will remain more virtual than it was before COVID-19 as many employers realize the cost savings and other benefits of having a workforce that is at least partially remote.  Inequities in access to reliable broadband internet service that are the result of either inadequate infrastructure or socioeconomic conditions that make access unaffordable create another system of haves and have nots, or more accurately, the connected and the unable to connect.

The digital divide perpetuates geographic and economic inequities that are the barriers to individual prosperity.  Multiple studies conducted by the Pew Research Center over the past two years found more than twenty-one million Americans without access to broadband internet service with rural areas disproportionately affected by gaps in connectivity infrastructure.  Twenty-seven percent of rural populations, forty percent of rural schools and sixty percent of healthcare centers in rural areas lack sufficient broadband access.  Those same studies found that forty percent of low-income children relied on free public wi-fi access to complete schoolwork during the pandemic as compared to just six percent of their classmates in higher income families.  If public administrators are seeking a way to provide opportunities to those citizens who need them the most, addressing the digital divide is a proverbial silver bullet.  By making broadband accessible and equitable, government can bring new opportunities to the communities that have historically fallen behind in education, employment, and healthcare.

The real challenge to broadband accessibility is that it is a private, for-profit industry.  Simple economics stand in the way of infrastructure build outs in rural areas with a small customer base, because they are not profitable for the private sector.  Similarly, the costs associated with internet service prices many low-income families out of the market.  Government investment in public-private partnerships that bridge the digital divide are more than just assistance to the end users who will become connected.  It is a gateway to address some of the most fundamental challenges facing policy makers.  At a time when internet connectivity is widely recognized as a critical resource, public administrators must finally seize the opportunity to bring the internet to those who have been left behind.

BIDEN’S BALANCING ACT by Toni Baraka

President Joe Biden has inherited a tense, fractured, and broken America. Issues are highly politicized, polarization is at an all-time high, and his own party is struggling with growing pains as it tries to reconcile its identity being wedged between progressive ideals and moderate ones. During his campaign, it seemed as though he couldn’t quite catch a grasp on whether he wanted to be a progressive candidate or a moderate candidate. Because of that, he decided which one to be: both.

Though frustrating to some, President Biden has stuck to what made him a popular candidate in the first place while embracing the newer ideals of the progressive movement that is unfolding within the Democratic party. The only issue is this: how long can he cater to both sides before they want him to give them more? How long can he balance this metaphorical tightrope?

The progressives and more moderate Democrats often find themselves agreeing on the same principles when it comes to issues that affect the American people, but never the action plan for it. One of these issues is climate change. When Rep. Alexandria Ocasio-Cortez and Sen. Ed Markey introduced the Green New Deal (an all-encompassing climate change plan) in 2019, it was met with applause from their supporters, dismissal from their critics, and skepticism from the public. The Green New Deal focused on creating greener jobs, greener infrastructure, and initiating a complete overhaul of unsustainable infrastructure and transportation practices. Democratic leaders like House Speaker Nancy Pelosi criticized the plan by insinuating that it was a “dream,” while then-candidate Joe Biden attempted to distance himself from it during debates with Former President Donald Trump. This signaled a divide within the Democratic party that was becoming more pronounced with each passing day.

When President Biden’s climate plan was released, it was eerily resembling the Green New Deal. It focused on greener infrastructure, green jobs, and greener transportation. Additionally, it also focused on funding training for people who could get into the “green” industry of work, along with funding schools to rebuild with more sustainable materials. President Biden’s plan is a comprehensive climate change plan…only it isn’t called a climate change plan. President Biden has made this into an infrastructure plan with climate change initiatives sewn into the threading of it. President Biden is aware of this divide in his party. Because of this, he knows that he can’t pick one side over the other and “throw in the towel.” Instead, President Biden is continuing to play both fields, appease both factions as much as he can, and continue walking the tightrope that he’s on when it comes to appeasing both sides of his party. While others might criticize him for continuing to walk this tightrope, he seems to be okay with staying on it a bit longer. All we can do is see how well he can continue to balance on it.

WE THE SCIENTISTS, IN ORDER TO PROMOTE TRUST AND UNDERSTANDING… by Megan Pitz

In recent years, the US has experienced a growing distrust of science and scientists, primarily influenced by prominent public figures and widespread miscommunication of science. As a scientist, witnessing this decline in trust is profoundly disheartening yet not altogether surprising; scientific research today is written and published in a way that makes it widely inaccessible to the public, either through journal subscription costs or field-specific jargon. Barriers to entry such as these prevent non-scientists from knowledgeably participating in major scientific discussions, most notably including climate change and vaccinations.

Arguably the most problematic aspect of science inaccessibility is the public’s reliance on political or famous figures to communicate significant scientific developments. Most politicians are not scientists and are therefore likely to spread either unintentional misinformation or even intentional disinformation when communicating science. One obvious solution to this problem is to recruit scientists to share their work with broad audiences. However, a few issues accompany this apparent solution: first, because public communication is not highlighted in many research-focused degree programs, communicating science to non-scientists does not come easily for many academic researchers. Furthermore, research career incentives place little emphasis on learning to convey science to such audiences. Additionally, even when scientists attempt to connect to the public, they can be thwarted simply by a lack of attention.

For example, during the COVID-19 pandemic, Dr. Fauci and other scientists spoke to the nation about the science behind public health and safety measures to prevent disease spread. But, epidemiologists spent years leading up to the current pandemic warning of just such an outbreak. Ideally, communication between the public and the scientific community could have garnered support

Alternatively, suppose scientific research was made publicly available and written so the average person can understand the research methods and results. In such a scenario, the general population may be more involved, scientifically knowledgeable, and trusting of the scientific community. This could lead to greater participation in vaccination, public and political support for climate change initiatives, and better funding for critical research.

Ultimately, science is a public good that is currently not available to much of the public. While solving this problem will require systemic change, there are small things we as scientists can begin doing today. Engaging with the community and learning science communication are essential steps to making science more accessible. Including abstracts written for broad audiences and posting jargon-free research summaries in free or open access sources allows invaluable, direct public access to the scientific community. Link your publications along with an accessible description on social media and other public spaces to engage those who may not usually be exposed to science. As scientists begin to incorporate science communication into their jobs, the public will become more knowledgeable, interested, and trusting. Creating this partnership between scientists and the public is essential for a science-friendly future.

METHOD TO OUR MADNESS, OR WHY SCIENCE SHOULD BE STRATEGIC by Andrew Tate

We conduct science for our advancement as a nation, its people, and ultimately for the betterment of the entire world. While issues may be controversial, either politically or scientifically, this does not mean that we should give up on expanding our horizons and working towards improving our livelihood. Science should be strategic in the sense that ongoing or potential issues should be prioritized so that our nation can conquer issues before they become unconquerable.

For example, we can look at climate change and the negative effects it has had on our society. While there are solutions trying to be made; electric cars, wind turbines, etc.; one can make the argument that true solutions to the problem are being ignored. Drawing on this example, we can use nuclear power as a solution to the issue of global warming and our reliance on fossil fuels. However, because ‘nuclear’ has become engrained with negative connotations in our society, we do not see much advancement in this field being done. Simply because this issue is controversial does not mean that it is not a necessary solution to the problems we are encountering.

For strategic science to work, we must see improvement in our policy that prioritizes looking at these ‘controversial’ issues and putting them into action. Science should be strategic because science in itself is a fluid dynamic; science is always creating new inventions, advancements, and solutions to everyday and long-term problems. Science should be strategic because our needs are constantly evolving. From power struggles, to defense, to health and wellness; science is always facing new challenges that need solutions. We want science to solve our problems, no doubt, and strategic science provides more freedom for these problems to be solved. Even if advancements fall outside of our strategy, they should be funded, as it is never known when these advancements will be needed.

Ultimately, the world we live in is not perfect, and money is not infinite. Cuts will be made to areas not deemed to be strategic. But science strategy adaptation should be continuous. Intermittent adaption presents problems, as our world is always changing and new issues arise. Strategic science must be used to tackle the problems we are currently facing, but to also ensure that the challenges of tomorrow, next week, next year, or the next decade are to be met at full speed.

THE PRESIDENT, SPEED OF LIGHT, AND THE NATIONAL SCIENCE POLICY by Matthew Wilder

The Biden administration has promised a dedicated and comprehensive reliance on science as it crafts the nation’s policies for the next few years. New sources from both sides of the political spectrum agree that the President’s selections for advisors include the nation’s preeminent thinkers in the areas of climate change, medical research, and general science. As a new national science strategy is being drafted, a similar dedication to open-mindedness and flexibility should be included. Scientific research and discovery serve many purposes.

A quick perusal of PhD literature on the topic seems to coalesce around 3 or 4 major purposes for science. First, the point of any research endeavor is to satisfy the researcher’s curiosity. Here, I would add the caveat that it can also serve to satisfy the financier’s curiosity on the subject matter. Second, exploration and explanation allow researchers to learn more about a topic, explain and observe new phenomena, and determine if further exploring or explaining (research) is necessary. Lastly, another purpose of research is application. The findings can be applied to existing technology or science or may simply be utilized in advancing the next stage research. To that end, should the conduct of science be strategic? I personally believe the strategic nature of science is inherent in the endeavor of scientific undertakings.

Albert Michelson was the first American to win a Nobel Prize in physics. After serving in the Navy for a few years after graduation from the Naval Academy, Michelson returned to Annapolis to teach in the physics department. On one sunny afternoon, Michelson decided to recreate a particular experiment with his students that aimed to provide an approximation of the speed of light. In constructing the apparatus, he found several areas in which he could improve upon the experiment. The physics department was unable to fund his experiment, but an undeterred Michelson financed most of the research personally and reached out to his father in order to scrounge up the necessary remaining funds. A few months later, he successfully determined the most accurate value for the speed of light at that time. His research enabled the subsequent research of some the greatest physicists of all time, including Albert Einstein and his theory of relativity. Michelson pursued the research because he understood the ramifications of identifying this ultimate upper limit to velocity and the impact it could have on the world of science.

It is unlikely that the discovery and refinement of the speed of the light value could be found in any science strategy from the late 19th or early 20th century, but some scientists allow their own strategy and curiosity to drive their research. This sort of independent thought should be incorporated into any higher-level strategy that hopes to advance society. Any successful strategy, whether it is a military, business, or otherwise, must be adaptable. Battlefield conditions can change in instant. World markets and even storefront patronage can evaporate instantly in the face of a global pandemic. Why would a “science strategy” be any different?

The federal government spends 37% of its research budget on research development, taking previously gained knowledge and turning it into new or improved products or processes. 32% of the research dollars go to basic research. This number should be encouraging for science enthusiasts everywhere. Funding basic research at such a high level shows the importance in advancing the pure scientific body of knowledge.1 The business sector funds basic research at about 70% of what the federal government does, but doubles government spending in applied research and spends more than 650% more in development. Science is largely contextual, and if it aims to advance human society, then these proportions are likely not too far off from some theoretical idealistic spending ratio. Lastly, another approach to consider at the Congressional and agency is level is a bit more freedom for appropriations transfers and reprogramming. Let’s give the scientists the flexibility needed to execute a purer, less restricted pursuit of explaining the unknown.

WERE WE EVER WRONG IN OUR ARROGANCE? by Travis Poteat

As I started my journey of Graduate School in the summer of 2020, Covid-19 was just beginning to wreak havoc on our country. As a firefighter, an EMS educator, and a long time healthcare worker in the Emergency Medical Services field, I admittedly was skeptical about the seriousness of this disease and the impact that it would have on my community and this nation. We have seen over the years many diseases come around with much the same warnings in advance that did little to no damage to the nation and its people. As I got on the rig every day, I along with my colleagues treated it like any other disease and went along treating patients and doing what we do every day. Were we ever wrong in our arrogance?

As numbers continued to climb, our workers continued to be exhausted, working long hours while we worked overtime, exhausted all of our personal protective equipment and one by one, we too got sick from this very dangerous virus. One of my own contracted the virus, became so sick he fought for his life in the hospital for three months, forty-five days of which he was on a ventilator.

As workers began to become ill and forced to quarantine, this made for a managerial nightmare. Firefighters, forced to pull forty-eight hour shifts in order to keep the stations staffed, experienced many sleepless nights as our call volume went up by thirty percent. My firefighters worked tirelessly through all of this and service to our community never faltered. Masks, quarantines, and online schooling for their children have inconvenienced many people during the past year. Some have had to change the way that they do business and adapt to the current state of existence to which we live. I have seen all too frequently in the past year, the mental anguish that being on the front line of this has on the workers. Mental issues are rampant in doctors, nurses, and frontline EMS workers, and people whom I have, throughout my career, seen smiling, joking, and laughing do not do that quite as often anymore.

On January 4th, the reality really became clear. I was diagnosed myself with Covid-19 and pulled out of work to quarantine. Little did I know that after receiving that horrible news, that it would be a blessing in disguise. Two days later my father tested positive, we do not know where he contracted the virus, because he quarantined with my mother who had a surgical procedure done the week prior and had not had contact with anyone. With my mother still recovering from surgery, I was able to spend time with my dad, and take care of him as the rest of my family, due to his illness were forced to stay away. In the early morning of January 10th my father lost his life to the effects of Covid-19. When this hits your immediate family, close friend, or co-worker it becomes too real, the consequences are unforgiving.

I am not writing this for pity, for condolences, or for myself. I decided to write this for strength for others. You are only limited in this life by yourself and what you can push through in the face of adversity. I am a firefighter, an EMT, a father, and a full time student here at Clemson, and through all of this I come out of this determined, focused on the future. In this world filled with sickness and hate, choose to love, choose to be kind to each other, and make sure that the people that you care about are safe and that they know that you love them.

INCLUSION IS NOT YET A GUARANTEE by Jennifer Thackston

Innovation within the public sector, specifically governmental organizations, will slowly emerge as workplace culture shifts to a less authoritarian leadership-driven environment. In the public sector, older leadership regime protects the status quo, content with incremental changes, to preserve their status, trying to avoid major career-ending mistakes, and clinging to old skills in a rapidly shifting environment of new technologies and paradigms. Leadership will need to adapt to meet the needs of the workforce, as well as the needs of the organization as a whole. Leadership style changes are important, but more important is the cultivation of an inclusive, safe, collaborative team-based structure within the department.

While we have made great strides to create a diverse organization, inclusion is not yet a guarantee. Equality and inclusion are often granted as a matter of policy but few embrace it as a matter of culture and behavior. People want, need, and deserve validation. High psychological safety drives performance and innovation. Leaders must first ensure unconditional inclusion safety, which is the foundation of psychological safety, followed by granting learner safety.
Low employee engagement is a common problem in the public sector – according to Gallup, 71% of US government employees are disengaged, costing taxpayers $500 billion annually in lost productivity. The second stage is learner safety, and employees crave developmental opportunities and want to grow within an organization, in turn, they are much more likely to be engaged with their job and bring their best each day.

As employees grow beyond the apprenticeship nature of the learner safety stage they cross over to a contributor safety stage of self-directed performance where the organization trusts them to perform competently and respects their ability to create value, therefore becoming an earned privilege. In the final stage of psychological safety, challenger safety is based on earning the right to innovate based on a track record of performance, where the organization grants permission to challenge the status quo in good faith. Proactive, offensive innovation is a response to an opportunity and is attainable at the pinnacle of psychological safety. Without challenger safety, there is a high cost to curiosity and creativity, usually resulting in embarrassment and emotional pain. The process of challenging the status quo usually involves a degree of conflict, confrontation, and stress. Innovation is not comfortable or frictionless, and it is hard enough because there is no safety from failure. Innovation ultimately emerges from the process of inquiry through collaboration.

The key issue for innovation in government is cultivating an organizational structure capable of elevating cross-sector collaboration through encouraging less hierarchy and more organizational flattening, even if not structurally flat. Leaders must embrace the uncomfortable nature of disruptive questions, cultivate a climate necessary to encourage constructive dissent through challenger safety and endorse open, transparent organizational development. The barriers to innovation will not be the fears associated with risk-taking and how it will impact the budget but rather if we have an engaged workforce that feels valued and safe enough to share their creativity in hopes of innovating a better government.

VALUE AS A COMPETITIVE ADVANTAGE by Mark Mellott

I have been thinking a great deal recently about organizational values. They are not just words… or they should not be. How do they guide what we are? Perhaps more importantly, who do we, as an organization, wish to be?

I just surpassed my first eight months as Chief Operating Officer for a large nonprofit, Global Connections to Employment (GCE). We are a bit different from many nonprofits. We not only provide training for our team members with significant disabilities, we then provide meaningful work, often in the form of large Department of Defense contracts. My company has many different lines of business. We compete with all types of companies. So how do we differentiate ourselves when competing with other for-profit and nonprofit companies? What provides our company a competitive advantage in the market place?

A competitive advantage can be differences in cost or other differentiators in service delivery and strategy. Because of our Mission of “Helping People Throughout Life’s Journey,” it is difficult to be the absolute least expensive alternative in a contract bid. We are competitive on price, but that is not what makes us special. We focus on accommodations for our differently-abled team members and ensuring living wages. So what separates us and makes us great… the choice for our customers? I would argue that our competitive advantage is adherence to Values.

We talk about this all the time. Our organization’s values are our V.O.I.C.E.S (Values = Ownership, Integrity, Compassion, Excellence, and Service). I see our values at work all the time and at every level of the company. From our daily lineups via Zoom, to the incredible work being accomplished both remotely as well as at multiple customer sites, now in 26 States. This team embodies and lives our values!

As some of you know, I spent over 24 years in the US Army. I was both proud and humbled to serve my Country. The Army, as an institution, is at its core a values-based organization. Many times, we dealt in operations surrounded by ambiguity and with imperfect information. What drove us to be the best military force in the world? Our shared values. That is what made us strong and pulled people from all walks of life, together.

GCE is also a values-based organization. We continue to strive to be the best version of ourselves… to live our values. Our values drive us to strengthen who we are and strive to be. Our values, our V.O.I.C.E.S. are our competitive advantage.

Be well and stay safe!

FIRST, DO NO HARM by Chelsea Spence

The political climate in the United States is becoming increasingly hostile. In 2020, the COVID-19 pandemic and response, presidential election, and movement to challenge police brutality are polarizing the country. Each of these bring their own health and economic concerns as well as a feeling of instability.

As of September 2020, in America there have been some 6.7 million COVID-19 cases and nearly 200 thousand deaths due to COVID-19 according to the WHO. The stay-at-home orders and mask mandates issued to curb the spread have faced political and public scrutiny. Some of the lockdowns prompted protests. In Michigan, hundreds of people, many openly armed, gathered at the state capitol building to call for the reopening of businesses. The Pew Research Center has reported growing division between Democrats and Republicans on many COVID-related topics including the perception of disease risk, opinions on measures used to reduce the spread of COVID-19, and the confidence in medical science.

The presidential election is also increasing political tensions. President Donald Trump has said that his main opponent, Joe Biden, wants to “take away your guns, destroy your Second Amendment, no religion, no anything, hurt the Bible, hurt God,” even though Biden is a practicing Catholic. On the other side of the aisle, Biden has said that Trump’s reaction to COVID-19 was “almost criminal” and caused Americans to die. With this rhetoric, it’s unsurprising that 54% of Democrats and 52% of Republicans “said the opposing party was so misguided as to be actually dangerous”. Speakers at both presidential conventions earlier this year did little to assuage those fears, arguing that their opponents represented an existential threat to the country.

The country is also facing civil unrest after George Floyd’s death while in police custody. Since his death, there have been protests in at least 140 cities around the United States, some lasting more than one day. Minneapolis, the city where Floyd was killed, has reported that at least $55 million in damages occurred over the course of the protests in that city alone. Killings by police are continuing to be caught on camera. After Jacob Blake was shot 7 times by police in August, protests increased sometimes drawing counter-protesters. Two protestors were killed by a 17-year-old in Kenosha, Wisconsin during these demonstrations. There are also political divides about whether systematic racism is a problem in America with the gap between the two sides growing.

Politics and partisan ideology have been creating a hostile environment, and the events of 2020 have solidified it. Their combination has led to increasing instability, frustration, and fear among the American people. When people believe that the other political party actively wants to do them and the country harm, it is nearly impossible to have a reasonable debate.

Obituary for David Cook, a cherished MPA professor.

On August 15, 2020, David L. Cook, Sr., beloved husband, father, grandfather, and brother peacefully passed away at age 69 at his Culpeper home.

David was born on September 22, 1950 to William W. “Bill” Cook and Eva “Kate” (Perciful) Cook at Fort Carson, Colorado. Being the middle child – having an older sister, Lucy, and a younger sister, Kathy – David was blessed with a steadfast, compassionate insight for the human condition; one that would become his trademark in life.

David graduated from Wichita State University with a Bachelor’s Degree in History in 1972 and was commissioned a Second Lieutenant in the United States Army the same year. He attended the Naval Post Graduate School and the Command and General Staff College. During his 23-year Army career, David served as an infantryman, aviator, and military intelligence analyst specializing in both North and South Korea. His last assignment was as the installation commander for Fort Indiantown Gap, PA. Upon retirement, he served as director for the Army Heritage Center Foundation in Carlisle, PA, then as the Defense Intelligence Agency’s logistics and facilities manager for Rivanna Station, VA. He retired from that position at the end of May.

In addition to his government service, David was an adjunct professor in the Masters in Public Administration program at Clemson University. He was instrumental in helping to develop the program, and is credited with building the Homeland Defense and Security Specialization area. David taught a series of online courses on national and cyber security issues for over a decade. He also was an avid musician, having earlier been a member of the Hershey (PA) Symphony Orchestra and Big Band for many years.

David is survived by his adoring wife, Charlotte Cole of Culpeper; a son, David Cook, Jr. of Colorado Springs, CO; two granddaughters, Madison Pallante of Mechanicsburg, PA, and Kylie Harris of Montgomery, AL; Charlotte’s daughter, Emilie Cole of San Francisco, CA; and Charlotte’s son, James Cole of Washington, DC.

Those wishing to commemorate David’s extraordinary life may consider one of the following “good works” in lieu of flowers:
The James Madison Memorial Foundation, 129 Caroline Street, Orange, VA 22960
The Free Clinic of Culpeper: 610 Laurel St., Suite 3, Culpeper, VA 22701
Clemson University MPA Student Achievement Account – Dept 5735: Clemson University Gift Management Department, P.O. Box 1889, Clemson, SC 29633
Culpeper Food Closet: c/o St. Stephen’s Episcopal Church, 115 North East Street, Culpeper, VA 22701
Hershey Symphony Orchestra: P.O. Box 93, Hershey, PA 17033
An online guest book and tribute wall are available at www.foundandsons.com. Found and Sons in Culpeper is serving the family.