Category: Training and Support

In September, The Workday@Clemson Voice of Customer Team launched the first What’s Up With Workday session. The session was designed not only to offer an overview of the upcoming transition but also to showcase how Workday will streamline operations, enhance efficiency, minimize redundancy, and simplify everyday tasks. Attendees appreciated the session’s interactive structure, noting that the use of relatable, real-life scenarios made the information more engaging and relevant. Building on this positive response, future sessions will further emphasize demonstrations that mirror everyday experiences.

Nearly 300 employees participated in this inaugural event. The session covered the basics of Workday navigation and the Employee and Manager Self Service features, highlighted by a demonstration through the eyes of two fictional employees. One attendee commented that “Workday appears to be more user-friendly, streamlined, and could process info/tasks more quickly.” Throughout the entire session, there was an underlying theme from participants expressing excitement for all systems “being in one place to receive real time information.” Below is an outline of the topics covered during the session:

1. Introduction to Workday:
   • Workday is a cloud-based ERP software system that unifies
     HR, finance, and other operational data into one centralized
     platform.
2. Workday Features:
   • Employee Self-Service: Allows employees to manage personal
     information, time, benefits, and more within one system.
   • Manager Self -Service: Enables supervisors to manage their
     teams, approve time off, and complete performance
     evaluations.
   • Global Navigation and Search: Tools for navigating the system
     and finding tasks, reports, and people.
   • Customization: Users can customize their homepage and
     menu to fit their needs.
3. Transition Details:
   • Workday will go live in July 2026.
   • Training will be provided closer to the go-live date to ensure all
     employees are confident in using the new system.

At the end of the session, participants voiced optimism and excitement for the transition, balanced by understandable nervousness about adapting to a new system. Recognizing attendee requests for better communication, we are committed to regular post-session updates that recap key points, answer additional questions, and share new resources

The session concluded with encouragement to follow the Workday@ Clemson website for updates, invite colleagues to upcoming sessions, and continue submitting questions or feedback via the feedback form.

Questions asked during the session:

Question: Where can we access the video recording for this session?

Answer: A video of the recording can be found here.

Question: Will there be training for Workday?

Answer: Yes, detailed training materials and sessions will be provided closer to the go-live date to ensure everyone is well prepared.

Question: Will Workday replace existing systems?

Answer: Yes, Workday will replace or impact several existing systems, more information about this will be covered closer to the go-live date. You can view the full list of primary systems impacted by the move to Workday—and those staying in place— on the Workday@Clemson Fast Facts website.

Question: Where can I find more information regarding Workday@Clemson?

Answer: The Workday@Clemson website is a great place to get information about the move to Workday. You can stay informed about Workday at Clemson by regularly reading the Workday@Clemson Blog, which features the Workday Words of the Week series to introduce key terms and concepts, and watch for updates in OurClemson, where articles will highlight project progress and share helpful tips. Also be on the lookout for the upcoming Workday Terminology Glossary, launching soon to help you quickly understand new terms

Question: Will there be a mobile app for Workday?

Answer: Yes, Workday has a mobile app, and there will be sessions and training on how to use it.

Join us in October for an inside look into expenses! For a full list of all What’s Up with Workday topics, visit the What’s Up With Workday webpage.

From Concur to Workday – Managing Expenses

In this installment of Workday Words of the Week we’re previewing some terms that are related to Expenses in Workday. It’s important to note that Concur will continue to be used for booking travel, but expense tracking and reimbursements will be done in Workday.  

Remember to continue using Concur for expense tracking and reimbursements until Workday goes live.    

1. Spend Authorization – An online form that is used to get approval for planned expenses—like travel—before you spend the money. It confirms the purpose, estimated cost, and that it’s within policy, so you can be reimbursed later. Once approved, the spend authorization becomes the basis for related expense reports when the actual costs are submitted for reimbursement or payment.
2. Expense Report –An online form used to request reimbursement for business expenses. It includes expense details (date, amount, type), required receipts, and worktags* so costs are charged correctly. Once submitted, it routes for approval and is processed for payment.
3. Spend Category – A label that tells the system what type of good or service you’re buying—like office supplies, airfare, meals, etc.—so expenses are coded, tracked and reported correctly. Spend categories help Workday know how to account for and report a purchase, regardless of the supplier or payment method.
4. Expense Item –An expense item is a more detailed entry within a spend category. Where a spend category tells you what type of expense it is, an expense item tells you what the actual purchase is. For example, a monitor is an expense item that falls within the spend category of IT equipment.
5. Payment Election – How you choose to receive reimbursements, when necessary (e.g., direct deposit). This is set up in Workday by entering your bank routing number and account number (which is secured) in the Payment Elections form.

Refresher from Workday Words of the Week 1

*Worktag –A label you attach to a transaction within Workday—like an expense, purchase or spend authorization—to identify and categorize it for budgeting, reporting and accounting. Instead of using long account codes, you pick plain-language tags (e.g., Cost Center, Project, Fund, Spend Category) so transactions can be tracked. For most transactions, at least one Worktag is required.

Find out more about expenses in Workday by attending What’s Up with Workday on October 15, 2025, or October 22, 2025.

Change can feel uncertain, especially when it involves something as big as the systems we rely on to do our jobs every day. That’s why we sat down with Andrew Olinger, Clemson’s assistant athletic director for business operations, to hear about his firsthand experience with Workday. Before joining Clemson, Andrew worked at The Ohio State University during their Workday implementation, giving him a unique perspective on what the transition really feels like and what benefits it can bring. 

Looking back, Andrew recalls that while his day-to-day work did not dramatically shift, the move to Workday immediately made many things easier. “All our HR and Finance data was now in one place; I could schedule reports, and there was more detailed information,” he explained. Moving from multiple systems to one unified platform for HR and Finance was a game-changer for efficiency. 

He also noticed improvements in the look and feel of the system. “Workday was a much cleaner look, and once I got more comfortable, I found it much easier to navigate,” Andrew said. Features like keyword search took the frustration out of finding what he needed, and simple tasks, such as updating personal information, became much more intuitive. 

The benefits weren’t limited to his desktop. With the Workday mobile app, Andrew found he could take care of quick items on the go. “It made it much easier because I could use my phone for simple tasks when not at my desk,” he shared. (Note: Exact capabilities available on mobile devices for Clemson has not been finalized.)

Workday made financial reporting much more efficient.  Andrew described automation and streamlining as two of the system’s biggest strengths. “The ability to schedule different reports or easily search for them saved an immense amount of time. And not having to go to different systems for Procurement, HR, and Finance made tasks simpler and limited the number of tabs on my computer!” 

Another standout improvement was transparency in processes. In Ohio State’s old systems, it was often unclear where something stood in an approval flow. With Workday, Andrew saw “greater visibility in where tasks were in the process” and found reporting tools that made it easier to track requests and expenses. 

His advice to colleagues is both practical and reassuring: “Embrace the new system and change.” Andrew is encouraged by Clemson’s approach to the implementation so far. He pointed to simplified communication, opportunities for feedback, and the chance to involve his team as positive takeaways from Clemson’s rollout. 

Overall, Andrew’s experience at Ohio State highlights what we can look forward to: a more intuitive, efficient, and accessible system that brings our work into one place. And with training and support along the way, the Clemson community won’t be navigating the change alone. 

Practical Guidance for Navigating Workday with Confidence

This week’s focus: To tie in with September’s What’s Up Workday session, we are exploring key Workday terms related to navigation and Employee Self-Service.

• Employee Self-Service (ESS) – ESS lets you take care of many HR and payroll tasks yourself—anytime, anywhere without the need for extra forms or emails.  From a computer or mobile device, you can:
  • View/update personal details (address, phone, emergency contacts, pronouns)
  • Manage pay and tax information (view paystubs, update direct deposit, change withholdings)
  • Track time and request time off
  • View benefits
  • Complete training and compliance tasks
  • Review job details (title, compensation, employee ID, hire date, service dates) history, and performance

• Application – An application is an icon on your Workday home page that organizes related tasks, reports, and tools for a specific area, like Pay, Absence, Benefits, or Time.

• Inbox – Your Inbox is the place for tasks, approvals, and reviews that require your action—keeping work moving forward. Examples include:
  • Approvals (time-off requests, expense reports).
  • Reviews (compensation changes, evaluations).
  • Tasks (onboarding forms, personal info updates).
  • To-dos (reminders that may involve actions outside Workday).

• Notifications  – Notifications are “FYI” alerts letting you know something happened or was completed—like a time-off request being approved. Unlike Inbox items, they don’t require action.

• Worker  – In Workday, all employees—including faculty, staff, and student workers—are referred to as Workers.

• Worker Profile – Your Worker Profile is a central, real-time record of your personal, job, and organizational details—such as contact info, job title, manager, location, work history, compensation, benefits, and time-off balances (visible details depend on your security access).

In summary, understanding these Workday terms will help you navigate the system with confidence and take full advantage of its self-service features. Whether you’re checking your pay, requesting time off, or completing a task in your Inbox, knowing where to go—and what each feature does—will make your Workday experience smoother and more efficient.

Focusing on Business Processes: The Workday Work Horses

Last week, we introduced some foundational Workday terms. This week, we’re building on that knowledge by introducing one of the most important concepts in Workday: Business Processes. These are the behind-the-scenes steps that help Workday carry out tasks, like changing your address, approving time off, or making a purchase.

Before we dive into Business Processes, it is helpful to understand another term:

Functional Area – Think of a functional area as a category of related work.
Examples: Benefits, Compensation, Recruitment, Budget, Procurement, Expenses, etc. Each functional area includes certain processes, and the data needed to complete them.

Each functional area will have certain Business Processes (BPs). These are series of steps—such as reviews or approvals—that need to happen for a task to be completed in Workday.
Example: If you request time off, Workday automatically sends that request to the right person to approve it.

Most of the time, you’ll see business processes appear as tasks in your Workday Inbox, asking you to do something—approve, review, or complete a step.

When we talk about business processes, you may hear some of these key terms:

• Event – Another word for a business process in Workday.
  Examples: hiring event, name change event, benefits enrollment event.
• Initiation Step – The very first step in a process. This is when someone starts the process (“initiator”), and it moves forward to the next step—often an approval.
• Submit – Once you’ve entered the necessary details, you “submit” the process for approval, or directly to completion if no approval is needed.
• Approve – Many processes require approval. The approver reviews the request and clicks “approve” to move it forward.
• Send Back – If something isn’t right, the approver can send the process back to the initiator with comments on what to fix.
• Deny – An approver can deny the request entirely, which stops the process. To submit the process again, it must be restarted from scratch.
• Completion Step – The final step in the process, which makes the change official (like updating your address or budget).
• Error – If something is entered incorrectly or required data is missing, Workday will display an error message in red. Errors must be fixed before you can move forward.
• Alert – An alert, displayed in gold, warns you of something you might want to fix, but it won’t stop you from submitting the process.
• Rescind – In some cases, the person who started the process can take back the request, depending on where it is in the approval process.
• Business Process History – If you initiate or interact with a step in a business process, you can view the history and next steps in the process.  You can see who has completed what steps in a process and who is on deck for the steps that follow.

Why Business Processes Matter

Business processes are how Workday “gets the work done.” They replace paper forms, email chains and phone calls with an automated, trackable workflow. You’ll still have conversations about changes like hiring someone, adjusting pay, or approving expenses, but once the decision is made, Workday’s business processes make it happen quickly and efficiently.

Understanding Workday: Building a Foundation of Knowledge

Workday is a powerful, cloud-based tool that will help Clemson manage payroll, time, budgets, expenses, and more. If the terminology seems overwhelming, you are not alone. Throughout the next year we’ll be posting Workday Words of the Week (about every 2 weeks) to help you build your Workday vocabulary.

Core Workday Terms for Everyday Users

1. Company – A company is an organization in Workday that represents a business entity within our Clemson enterprise. Companies that fall under the Clemson enterprise within Workday include but are not limited to:
   • Clemson University (CLEMU)
   • Clemson University Foundation (CUFDN)
   • Clemson Alumni Association (ALUMN)
2. Tenant – A Tenant is simply Clemson’s version of Workday. A tenant is where all your data lives. Users will access Clemson’s Workday tenant by visiting a specific URL. Most users will only use the “Production Tenant,” which is the live, real system. During the implementation, several temporary tenants are used including a Testing Tenant and Training Tenant. These will be decommissioned after go-live.
3. Foundation Data Model (FDM) – In Workday, the FDM is the core framework for how financial and organizational data is structured, organized, and connected across the system. The FDM will replace the complex 23-digit account string currently used in PeopleSoft system.  Find out more about the Foundation Data Model. The FDM impacts reporting, security, and workflow.
4. Worktag – A label you select within Workday to attach to a transaction—like an expense, purchase, or journal entry—to identify and categorize it for budgeting, reporting, and accounting. Instead of using long account codes, you pick plain-language tags so transactions can be tracked and reported on. For most transactions at least one Worktag is required. Some examples of Worktags include:
   • Funds:
     • FD001 Tuition and Fees
     • FD007 State Sponsored Research
   • Grants:
     • GR03545 2016509-Consortium for Nuclear Forensics
     • GR03540 2026385-Clemson University Battery Works
   • Gifts:
     • GF08706 CLEMU | Johnson Controls Operating Fund | GF04237
     • GF08709 CLEMU | Taco Bell Foundation Community Grant | GF04240
   • Projects:
     • PJ00316 CAMP | Lightsey Bridge 23B Structural Repair 
     • PJ00327 CAMP | Sirrine Hall, Room 270, Renovations
   • Spend Categories:
     • Registration Feeds
     • Office Supplies
5. Organizations – Organizations are a type of worktag! Workday groups data into organizations, or hierarchies.  There are three primary types of organizations.
   • Supervisory Organization – This is how Workday groups employees and managers. Think of it as your “team” or the people in your department.
   • Cost Center – For Clemson this most logically translates to “department” or business unit but is specifically used to organize financial data and transactions. Example of cost centers include:
     • CC0484 SCI | Chemistry,
     • CC0573 ATH | Football Athletic Training
     • CC0509 STUD | Dean of Students Office
     • CC0179 CAFLS | Dean’s Office
   • Academic Unit – In Workday academic colleges, departments, and other organizations within which individuals hold academic. This can get confused with Supervisory Organizations, as their membership is often similar, but the Academic Unit and Supervisory Organizations have different purposes.

Making Workday Work for You

Workday is designed to help you manage your work life with ease—from updating your info and requesting time off to reviewing your pay. Understanding these core terms is not just for HR, Financial staff, or managers; it empowers every users to make the most of the system. Stay on the lookout for a full glossary and more Workday Words of the Week in this blog and soon you will be speaking “Workday” like a pro.

Get ready! At the end of August, the Workday@Clemson program enters the Test stage. Several important activities are planned during this stage (which ends in June 2026 including):

• End-to-End Testing
  The Program Team will employ a “User Story*” approach to test Workday processes from start to finish, confirming they function as designed and that data is stored and secured properly. This activity will not only include the program team, but others across campus will be involved in testing Workday (*see the blog post on User Stories to find out more about this approach).
• “What’s Up with Workday” Series
  This series of informational and demonstration sessions will be open to the entire Clemson University community. Participants will get a preview of Workday and an introduction to its core features. These sessions will be conducted on Zoom and will be recorded. Be on the lookout for more information coming in Our Clemson, the events calendar, and the Workday@Clemson website for more information.
• User Experience Review
  Additional selected stakeholders will be invited to explore the system from an end-user perspective. Participants will also preview and provide feedback on prototype step-by-step guides and built-in help features.
• Training Design and Development
  The Training Team will be hard at work developing step-by-step guides, training sessions and videos to support a full training rollout to campus in Spring 2026. We are planning a curriculum and sessions that will be practical, emphasize hands on where practical and align with individuals’ positions at Clemson.