Category: Notices

With the upcoming end of the TigerStripe system, Clemson Computing and Information Technology (CCIT) is changing the way students add funds to their PaperCut printing accounts. Students who need to add printing funds beyond their semester quota will now use the TouchNet uPay system. 

Each student receives a printing quota of $25.50 per semester through Clemson’s PaperCut printing system. For most students, this quota is more than enough to cover their printing needs. Through May 31, PaperCut usage over this quota will continue to draw from any remaining TigerStripe balances. Students who still have a TigerStripe balance should use those funds before adding money through the new system.

To add printing funds, log in to the PaperCut web portal, click the Add Funds tab, select the amount you want to add and complete the steps on the TouchNet uPay payment page. After the transaction is finished, the PaperCut summary page will display the user’s updated printing balance.

Unlike the semester printing quota, added printing funds do not reset or expire, and any remaining balance will stay on the account until it is used. Because added funds are only used after the semester printing quota has been reached, students are encouraged to add only the amount they expect to need.

This change primarily affects students who print frequently or submit large posters to be plotted.

Beginning April 1, TigerStripe will no longer accept new deposits, and the service will be fully retired on June 1, 2026. Learn more about the sunsetting of the TigerStripe declining balance program on the TigerOne website. Questions about printing and plotting may be directed to the CCIT Support Center by emailing ithelp@clemson.edu, chatting online on TigerHub, or calling/texting (864) 656-3494.

Beginning Thursday, February 26, 2026, at 4:30 p.m., the Office of Information Security will restrict access to certain apps and websites through the Clemson Guest network. The increased security measures will not impact users and devices connected to eduroam. This update is part of ongoing efforts to secure and safeguard Clemson’s networks and systems.

Clemson University uses the Duo Mobile two-factor authentication (2FA) app to ensure security and privacy of University information and systems. Beginning February 2, Duo is ending support for older versions of the Duo Mobile app to improve security and performance. After this date, versions of the Duo Mobile app earlier than version 4.85 will not work to access Clemson University systems that require 2FA. 

Any app that is not updated by February 2 will lose the ability to authenticate and users will be locked out of Clemson services such as Canvas, iROAR, VPN and Kronos. 

To continue accessing Clemson systems that require 2FA, faculty, staff and students must update the Duo Mobile app or set up an alternate authentication method.

What to do:

1. Check your device. Phone must meet these minimum requirements to support the latest version of Duo Mobile:
   • Apple devices: Go to Settings > General > About > iOS Version. Verify iOS 16 or higher.
   • Android devices: Go to Settings > About Phone > Android Version. Verify Android 11 or higher. 
2. Update the Duo Mobile app. 
   • Duo Mobile on the Apple App Store 
   • Duo Mobile on the Google Play Store 

If a phone can’t upgrade to at least iOS 16 or Android 11, other options are: 

1. Using another smartphone or tablet that meets requirements for Duo Mobile. 
2. Contacting the CCIT Support Center to discuss and set up other authentication options such as: 
   • Platform authenticators like Windows Hello or Apple TouchID 
   • Passkeys in password managers like Keeper, 1Password or Google Password Manager 
   • Hardware token ($20 cost) 

Updating now ensures uninterrupted access to Clemson systems.  

If faculty, staff or students have questions, need help updating or their device cannot be upgraded, visit the CCIT Support Center on the second floor of Cooper Library, email ithelp@clemson.edu or call (864) 656-3494. 

CCIT is aware that some Clemson University employees received an email(s) from Microsoft 365 last night (Nov. 11) between 8 p.m. and 10 p.m. EST that welcomed them to the “aad_veeam_backupgroup.” This email resulted from an error as CCIT works to implement a new backup tool for Clemson’s Office 365 environment. Please disregard any emails received about this; no further action is necessary.
Thank you,
CCIT

Members of the Clemson University campus community should be aware of a forced Windows update occurring on August 16, 2024. Once prompted for update, users will have 24 hours to reboot their Windows 10 and up machines for the required safety update. Please adjust your work accordingly and continue to update your Clemson devices as required.

CCIT engineers are working to restore services across Clemson University applications. There is no ETA on these applications returning, however, the Status Hub will continue to be updated as changes occur. We apologize for any inconvenience.

CCIT is happy to announce student laptop recommendations for the 2024-2025 academic year.  This year’s recommendations include products from three vendors – including Apple, Dell, and Lenovo.  Please visit https://ccit.clemson.edu/support/current-students/laptops/recommended-laptops/ for a listing of the recommended models, purchasing details and additional information.

Clemson University employees, staff, and students who use Microsoft Outlook for email have likely noticed that some of their emails get held in quarantine. The quarantine function is part of the University’s security toolset providing proactive, immediate security for the more than 2,300 phishing and scam attempts the University receives by email each month.

Beginning on Monday, February 26, 2024, faculty, staff, and students who receive email notifications about a “high confidence” phishing email that has been quarantined will be required to take an extra step if they would like to release that email back into their inboxes. This change involves clicking the “Request Release” button in the notification email, followed by emailing ithelp@clemson.edu to start a service ticket for the release. This change does not apply to regular quarantine emails, only those labeled as “high confidence.” The extra step further ensures the CCIT Security Team can inspect and verify if an email is malicious and should not be released. Failure to submit a ticket for a release request will result in no email release, so this step is important. Again, those with regular quarantine emails who would like to release emails back to their accounts should continue to use the regular Release process.

Helpful screenshots of this change and process are outlined below:

• If you receive a regular Prevented type quarantine email similar to the one below, you can still click on the “Release” button as normal. No additional steps are required.

• If you receive a High Confidence type quarantine email like the one below and would like the email to be released to your inbox, you will need to click the“Request Release” button and also email ithelp@clemson.edu to request the release of that message. Please include the subject line of the email you wish to release in your ITHelp email request.

If you have any questions about this process, please contact the CCIT Support Center at ithelp@clemson.edu or (864) 656-3494. Thank you for helping in keeping Clemson even more secure!

As the campus community returns, university systems have the potential to function more slowly or not at all. If you encounter a lag, slower service, or difficulty accessing services like Wi-Fi, Canvas, and more, updates on university systems are made in real-time on the CCIT Status Hub. All campus community members are encouraged to subscribe to Status Hub by clicking the “Subscribe” button in the top right corner. Once you enter your information, you can select options for text messaging or email updates and will receive information as it happens for university systems. You may also opt-in for messaging specific to particular systems (alerts for Canvas only, for example). If you are experiencing an issue and Status Hub does not reflect this, you are encouraged to contact the CCIT Support Center at ithelp@clemson.edu or call (864) 656-3494.

On Wednesday, October 4, 2023 at 2:20 pm EST, the Federal Communications Commission (FCC) and Federal Emergency Management Agency (FEMA) will test the Emergency Alert Systems on mobile, radio, and television devices. The Clemson University community is advised to be aware that at this time, an alarm will sound on all devices turned on.

According to a joint press release by the FCC and FEMA, mobile devices will receive a text message with an accompanying alert sound that reads: “THIS IS A TEST of the National Wireless Emergency Alert System. No action is needed.” This alert is scheduled to last from 2:20 pm to 2:50 pm EST.

For radio and television, the emergency message will last approximately one minute and will have the alert sound and accompanying message: “This is a nationwide test of the Emergency Alert System, issued by the Federal Emergency Management Agency, covering the United States from 14:20 to 14:50 hours ET. This is only a test. No action is required by the public.”

Click here to learn more about this alert and remind students, faculty, and staff not to be alarmed when the message arrives on Wednesday, October 4, 2023.