Category: Notices

The following systems will be down for scheduled maintenance during the times listed below: 

• Home Directories (U: drive)
  Sunday, October 11 from 10 a.m. to 10 p.m. 
  Files on Home Directories (U: drive) and services such as labs, classrooms and CUapps may be unavailable.
• Clemson Facilities AiM 
  Monday, October 12 from 1 to 4 p.m. 
  Employees will be unable to manage operations, submit or track work orders or access facility asset information.
• iROAR 
  Monday, October 12 at 6 p.m. to Tuesday, October 13 at 2 a.m. 
  iROAR/Banner and related systems will be unavailable:
  • Student Onboarding App
  • Banner Administrative Pages
  • Banner Student Self Service
  • Banner Faculty Self-Service
  • Banner Document Management System (BDMS)
  • Banner Enterprise Identity Services (BEIS)
  • Banner Degree Works
  • Banner Workflow
  • TouchNet
  • UC4 (Banner Related Jobs and Chains)
• TigerOne 
  Tuesday, October 13 from 9 a.m. to noon 
  TigerOne card creation and access to Paw Points and meal plan balances will be unavailable. 

CCIT is beginning a required University-wide Linux server migration that will result in temporary service outages for some campus systems through 2026. 

The work will move select servers from Oracle Enterprise Linux to Red Hat Enterprise Linux to meet updated licensing requirements and keep Clemson’s server environment consistent, secure and easier to support over time. Migration work will take place in scheduled phases throughout 2026 and is expected to be completed by November 5, 2026. 

For most affected systems, service interruptions are expected to last a few hours. Some systems may require additional time depending on size, complexity and coordination needs. 

CCIT Infrastructure Services and Operations is working to minimize disruptions and will contact impacted server owners and application contacts directly with details about timing, coordination needs and any expected service interruptions. 

Beginning Tuesday, June 2, 2026, CCIT will strengthen the security of University communications by implementing a DMARC (domain-based message authentication, reporting and conformance) protocol for Clemson email.

What is a DMARC protocol? 

A DMARC protocol helps verify that University messages sent through third-party systems (like email marketing or customer management systems) are authorized.

Most faculty, staff and students will not notice a change in day-to-day email use. These stronger email security protections will help:

• Reduce phishing and email spoofing that attempt to impersonate Clemson senders.
• Strengthen trust in University email by helping recipients identify legitimate messages.
• Align Clemson with current email security best practices.
• Lower risk to personal and institutional data by blocking unauthorized messages.  

What to do if you send official University emails through a third-party system

Colleges and divisions that use third-party services to send messages from an @clemson.edu address for University business (like newsletters, invitations or confirmation emails) must ensure they are approved and set up correctly. If they are not approved, messages from the system may be blocked before reaching recipients.

Approved vendors authorized to send email on behalf of the University, like Microsoft, DocuSign and Workday, are already set up for DMARC compliance.

To verify that your third-party email platform is compliant with DMARC policy, initiate a review by submitting a CheckIT request online.

Microsoft has removed in-app Copilot access from Word, Excel, PowerPoint and OneNote for institutional licenses, which includes Clemson. 

Copilot is still available for University users through the Copilot AI companion webpage, the Copilot app and Microsoft Outlook and Teams. 

Clemson users with a paid Microsoft 365 Copilot license will keep full in-app Copilot access. The option to purchase a Copilot license will be added to the Clemson University Marketplace by May 2026. 

If you have questions, reach out to your area’s IT Consultant or contact CCIT. 

With the upcoming end of the TigerStripe system, Clemson Computing and Information Technology (CCIT) is changing the way students add funds to their PaperCut printing accounts. Students who need to add printing funds beyond their semester quota will now use the TouchNet uPay system. 

Each student receives a printing quota of $25.50 per semester through Clemson’s PaperCut printing system. For most students, this quota is more than enough to cover their printing needs. Through May 31, PaperCut usage over this quota will continue to draw from any remaining TigerStripe balances. Students who still have a TigerStripe balance should use those funds before adding money through the new system.

To add printing funds, log in to the PaperCut web portal, click the Add Funds tab, select the amount you want to add and complete the steps on the TouchNet uPay payment page. After the transaction is finished, the PaperCut summary page will display the user’s updated printing balance.

Unlike the semester printing quota, added printing funds do not reset or expire, and any remaining balance will stay on the account until it is used. Because added funds are only used after the semester printing quota has been reached, students are encouraged to add only the amount they expect to need.

This change primarily affects students who print frequently or submit large posters to be plotted.

Beginning April 1, TigerStripe will no longer accept new deposits, and the service will be fully retired on June 1, 2026. Learn more about the sunsetting of the TigerStripe declining balance program on the TigerOne website. Questions about printing and plotting may be directed to the CCIT Support Center by emailing ithelp@clemson.edu, chatting online on TigerHub, or calling/texting (864) 656-3494.

Beginning Thursday, February 26, 2026, at 4:30 p.m., the Office of Information Security will restrict access to certain apps and websites through the Clemson Guest network. The increased security measures will not impact users and devices connected to eduroam. This update is part of ongoing efforts to secure and safeguard Clemson’s networks and systems.

Clemson University uses the Duo Mobile two-factor authentication (2FA) app to ensure security and privacy of University information and systems. Beginning February 2, Duo is ending support for older versions of the Duo Mobile app to improve security and performance. After this date, versions of the Duo Mobile app earlier than version 4.85 will not work to access Clemson University systems that require 2FA. 

Any app that is not updated by February 2 will lose the ability to authenticate and users will be locked out of Clemson services such as Canvas, iROAR, VPN and Kronos. 

To continue accessing Clemson systems that require 2FA, faculty, staff and students must update the Duo Mobile app or set up an alternate authentication method.

What to do:

1. Check your device. Phone must meet these minimum requirements to support the latest version of Duo Mobile:
   • Apple devices: Go to Settings > General > About > iOS Version. Verify iOS 16 or higher.
   • Android devices: Go to Settings > About Phone > Android Version. Verify Android 11 or higher. 
2. Update the Duo Mobile app. 
   • Duo Mobile on the Apple App Store 
   • Duo Mobile on the Google Play Store 

If a phone can’t upgrade to at least iOS 16 or Android 11, other options are: 

1. Using another smartphone or tablet that meets requirements for Duo Mobile. 
2. Contacting the CCIT Support Center to discuss and set up other authentication options such as: 
   • Platform authenticators like Windows Hello or Apple TouchID 
   • Passkeys in password managers like Keeper, 1Password or Google Password Manager 
   • Hardware token ($20 cost) 

Updating now ensures uninterrupted access to Clemson systems.  

If faculty, staff or students have questions, need help updating or their device cannot be upgraded, visit the CCIT Support Center on the second floor of Cooper Library, email ithelp@clemson.edu or call (864) 656-3494. 

CCIT is aware that some Clemson University employees received an email(s) from Microsoft 365 last night (Nov. 11) between 8 p.m. and 10 p.m. EST that welcomed them to the “aad_veeam_backupgroup.” This email resulted from an error as CCIT works to implement a new backup tool for Clemson’s Office 365 environment. Please disregard any emails received about this; no further action is necessary.
Thank you,
CCIT

Members of the Clemson University campus community should be aware of a forced Windows update occurring on August 16, 2024. Once prompted for update, users will have 24 hours to reboot their Windows 10 and up machines for the required safety update. Please adjust your work accordingly and continue to update your Clemson devices as required.

CCIT engineers are working to restore services across Clemson University applications. There is no ETA on these applications returning, however, the Status Hub will continue to be updated as changes occur. We apologize for any inconvenience.