Workday@Clemson Updates

User Stories: Infusing User Experiences into Workday Testing and Training

This past spring, nearly 100 Campus User Group members participated in a User Story Workshop. User stories are brief descriptions of how individuals in various roles use administrative systems and what outcomes they need. For example:

  • As an employee, I want to change my benefits so I can add my newborn child to coverage, update my beneficiaries and make other changes.
  • As a faculty member, I need to approve purchases against startup projects to ensure sufficient budget is available.

All Campus User Group members were invited to contribute user stories throughout the spring. More than 1600 stories were submitted. These stories will play a critical role in testing the Workday system and shaping training materials to ensure they reflect real user needs. As we approach the testing phase of the implementation we are committed to ensuring that Workday works not only for centralized offices, but also throughout the institution and related organizations, these User Stories will help us accomplish this goal.